"The BlueLink offer: solutions at each customer relations stage"

Customer Relationship Management

Win

Targeting
Outbound telemarketing services & Appointment setting
Customer data integration
Information on products and services
Telesales
Sales
Order taking
Follow-up
Cross- and up-selling

Guide

Account management
Changes / Cancellations / Refunds / Appeals
Technical and sales assitance & E-commerce support
Complaint management
Advice
Multi-channel offer

Delight

Customer retention
Consumer service management
Loyalty programme management

Enrich

Marketing research
Satisfaction surveys
Feedback on customer perception

Protect

Fraud prevention
Crisis management
'Web 2.0' customer relationships

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