BlueLink lands a contract with transavia.com

BlueLink, formerly Fréquence Plus Services, a specialist in high-end customer capital management, has signed a contract with transavia.com to take charge of its remote customer relationship management. The company BlueLink has thus strengthened its position as a major player in the air transport sector.

“Customers of transavia.com are now in contact with a team of well-trained customer care agents available 7 days a week* who answer all their questions, process requested modifications of files, make reservations and sell tickets”, congratulates himself Tanguy de Laubier, General Manager of BlueLink. BlueLink’s team also provides assistance in case of specific requests relating, for example, to oversized luggage or special arrangements for disabled travellers. This new agreement allows BlueLink, a subsidiary of AIR FRANCE KLM, to enlarge its range of services by incorporating a remote-sales activity in the air transport sector.

Following an invitation to tender launched by transavia.com, BlueLink has been chosen “due to the quality and relevance of its operational offer and its time-tested know-how in remote customer relationship management”, declares Norbert Zoet, Deputy Managing Director of B2C sales for transavia.com. The quality of the services provided by BlueLink which has been managing the airline company’s luggage services, namely the French part, since 2007, also carried weight.

* Opening hours of the service of transavia.com: from Monday to Friday between 8h00 a.m. and 10h00 p.m. and on Saturday and Sunday between 9h30 a.m. and 6h00 p.m.