BlueLink obtains the Social Responsibility Label without reservation

The company BlueLink, specialized in high-end customer capital management, has obtained the Social Responsibility Label. Granted to the centres in Ivry-sur Seine (94) and Prague, the 2008 version of the Label has introduced a new criterion – Corporate Social Responsibility (CSR). Not only does it prove the committee’s recognition but it also confirms BlueLink’s commitment to responsible economy, a guarantee of balanced development.  

The ranking of 50 top referenced customer care centres counts only 12 certified outsourcers including BlueLink, a token of its involvement as a socially engaged company. With 1,000 employees worldwide, BlueLink manages remote customer relations in 20 languages for over 15 major companies. Already certified ISO 9001, the 2000 version, this subsidiary of the AIR FRANCE KLM Group has been successful in meeting all the requirements to receive the label without reservation and on the very first application with the following strong points:

• Information provided to the staff and the CNIL (French Data Protection Authority) with regard to surveillance and electronic observation means, namely via a charter of use of information systems, annexed to the Internal Regulations.
• Career and training monitoring with, among other measures, 5 weeks of training for new employees, considerable investment into training representing 4% of the payroll, as well as individual follow-up of training and skills.
• An objective and non-discriminating permanent-contract recruitment policy based on job descriptions and a repository of skills.
• Social dialogue with an active contractual policy and organization of internal events promoting information and employee involvement.  

“The SRL formalizes our community involvement and our strategy of continual improvement – which will be assessed biennially – both of our managerial and social practices at the service of quality”, says Tanguy de Laubier, General Manager of BlueLink.