BlueLink launches employer-enabled volunteering in support of Samusocial

BlueLink, a specialist in high-end remote customer relationship management, has set up an employee volunteering programme in support of Samusocial by placing five employees at the disposal of 115 of Paris. This initiative confirms the company’s social commitment and allows its teams to try new things while on a recognized mission in the public interest.  

BlueLink, which obtained the 2008 version of the Social Responsibility Label this year, consulted its entire staff in July with regard to a projected employee volunteering programme. The choice of Samusocial having aroused the interest of 90% of the participants, a call for volunteers was launched by BlueLink immediately after the summer break. Among the voluntary customer care agents, five were selected by Samusocial to help the hotline of 115 of Paris to cope with the constantly increasing number of telephone calls. They underwent initial 15-day training including two night shifts “on the ground” to better understand the importance of their mission.  

The team joined the general unit “Front line” on 28 October 2008. On each call, after listening to and assessing the situation of the homeless, the agents advise callers and guide them towards adapted shelters by proposing them, when necessary, emergency accommodation for the night. The five volunteers are to work on the premises of 115 of Paris for 6 months, renewable once, until their return among BlueLink’s teams after giving way to new volunteers.

This corporate sponsorship offers BlueLink’s and Samusocial’s staff an opportunity to grow both personally and professionally: acquire new skills through community involvement. Employees are true actors within this initiative because they can come forward and stand for a cause.  

“It is essential for us to value time. This commitment is aligned with our strategy of continual improvement of the company and relies on each of our employees”, says Tanguy de Laubier, General Manager of BlueLink.