Press releases24.11.11 BlueLink creates Innovation Unit21.11.11 Disability Awareness Week 2011: “Talent makes no difference”27.09.11 BlueLink achieves NF Service ‘Contact Centre’ Status for European centres08.10.10 Contact Centre Awards 2010: for second year running, BlueLink only outsourcer ranked in Top 3 socially conscious companies08.06.10 BlueLink creates Group Operations Division12.02.10 BlueLink website wins Golden Top Com 2010 in Web Design category10.09.09 BlueLink distinguishes itself as expert in loyalty management13.05.09 BlueLink appoints two new operations directors to ensure its growth24.03.09 Com'in : new area of exchange created by BlueLink for its employees28.01.09 BlueLink : unique expertise in complaint management05.12.08 BlueLink launches employer-enabled volunteering in support of Samusocial04.11.08 BlueLink obtains the Social Responsibility Label without reservation29.09.08 BlueLink deploys its new IT CharterPress Kit |
Fréquence Plus Services becomes BlueLinkFréquence Plus Services, a specialist in customer capital management since 1992, has changed its name to become BlueLink. A subsidiary of Air France, the company is pursuing its development as a major player in the market of remote customer relationship management with high added value. With its €47 million turnover in 2007 and 1,000 employees, BlueLink intends to consolidate its European expertise in remote customer relationship management. With 20 languages handled worldwide, BlueLink is in charge of Flying Blue, the first European loyalty programme of AIR FRANCE KLM with 13,5 million members. “This recasting of the global corporate image aims to position BlueLink in an upmarket segment and accelerate the growth of its customers portfolio by means of a recognized quality of service”, specifies Tanguy de Laubier, General Manager of BlueLink. Certified ISO 9001, the 2000 version, since 2001, BlueLink proposes a complete offer of Front- and Back-Office services (information on products and services, reservation/sales, complaints, web support, loyalty, help desk and counsel) in such major sectors as air transport, tourism and leisure, culture and media, banking, insurance and luxury. |
