Contact Centre Awards 2010: for second year running, BlueLink only outsourcer ranked in Top 3 socially conscious companies

At the 3rd annual Contact Centre Awards organised by the AFRC (French CRM Association) on Monday 4 October, BlueLink was awarded third prize by a judging panel of 18 experts in the ‘Best Socially Conscious Company’ category. For the 2nd year running, this customer service leader specialising in providing premium services to high-value customers was the only outsourcer to be ranked in the Top 3.  

“We are happy that the award judges, once again, recognised the BlueLink teams’ continued efforts to promote socially responsible business practices within our company,” said Tanguy de Laubier, BlueLink CEO. “We have come a long way since our ‘Diversity & Disability’ initiative was launched in 2007, and many activities were organised last year for Disability Employment Week in France. We intend to take a step further this year,” he added.  

Also, it was the first time members of the ECCCO (European Confederation of Contact Centre Organisations), an alliance of CRM associations from all over Europe, were invited to participate in the French Awards. Simona Benesova, Prague Site Manager, who has presided over the Czech Call Centre Forum for 7 years (Czech CRM association), represented the Czech contact centre industry at the ceremony. “Their first time at the Contact Centre Awards was a wonderful opportunity for the ECCCO members to share best practice with our European colleagues,” commented Simona Benesova. “The French Association (AFRC) is a great source of inspiration for other countries, where the promotion of our industry is concerned,” she concluded.