> The Paris centre

Our trades: Customer advisor | Telephone sales agent | Supervisor | Support staff

Supervisor

The supervisor is a key manager for performance at the heart of the call-centre.

The supervisor is in charge of:

• Managing a team of ten customer advisors
• Properly implementing missions that are assigned to the team
• Monitoring, advising and motivating team members
• Guaranteeing team efficiency through steering indicators and reaching goals
• Coaching co-workers and making them progress using a perfection plan
• Managing planning and organisation for team tasks on a daily basis
• Proposing improvements for developing and optimising activities
• Informing co-workers about team results, the call-centre and corporate life

Main skills and capacities:

• Techniques knowledge and good management capabilities:
• Leadership, speaking and communication skills
• Command of sales and customer relations techniques, good feel for customer relations and being understanding
• Team spirit
• Being motivated and showing resistance to stress
• Autonomous, precise and able to take initiatives
• Showing interest in results and performance