Testimonials

First of all, I chose customer care because I love to communicate with clients or agencies. Then, I chose BlueLink because the group is in charge of the loyalty programme of AIR FRANCE KLM (i.e. Flying Blue), an activity of the tourism sector. BlueLink is a very good company, with a very good and friendly atmosphere. The work is pleasant: I love what I do. Indeed, it’s all a matter of being fond of talking with clients!

The first requirement is to always smile. Even on the telephone, the passenger can hear it. For this, you simply need to like what you do. At BlueLink, the activity is intense. We have qualitative and quantitative performance objectives. I have a taste for sales, performances, challenges to achieve my goals. You also need to be independent and know how to make your own decisions during calls.

I appreciate my colleagues too. There is a good atmosphere in the company: it helps!

I was taken on two and a half years ago as a customer care agent in charge of customer relationship management for passengers, members of the loyalty programme Flying Blue. At rush periods, I also sold car-rentals within the Hertz team. Little by little, I was trained in many deferred-time activities and grew multiskilled. I gained expertise and even provided backup as a Mentor: I offered technical advice to other agents to assist them in handling complex cases in deferred time, granted dispensations etc. Today, I work in the Help Desk team: I provide technical assistance to travel agencies around the world. Later, I’d like to advance within the company and become a supervisor.