Testimonials

Martin S., Customer Advisor

After working for several other contact centres in the Paris Region, I joined BlueLink as an agent in July 2006, at the age of 26. With some of my close friends working for Air France, I wanted to join one of the group’s companies too.

Compared to the other contact centres, BlueLink’s level of expertise, high standards and quality of customer service are amazing. All this creates a morale-boosting and rewarding atmosphere. I enjoy the multicultural work environment and the feeling that here is a company who provides its staff with benefits and internal and international mobility opportunities.In 2008, I volunteered to help launch services for a new client company who chose BlueLink to review its loyalty programme.

Between 2009 and 2010, I spent one year helping Samusocial de Paris as part of the BlueLink employee-volunteering programme. This one year’s experience as a 115 helpline advisor taught me many things, both from a professional and personal point of view. I put my telephone skills to use in situations that were new to me. I expanded my horizons and discovered a whole new world. Street people, the rights of foreign nationals, social policies…; we see all of this every day in Paris without knowing what it is or understanding it. This opportunity is something rare when you work in a call centre.

I have just applied for a Working Holiday Visa position with our BlueLink International Australia centre in Sydney. Something I would never have dreamed of, if it wasn’t for my employer.