BlueLink International Australia

The Group’s flagship site in the Asia-Pacific region, BlueLink International Australia, opened in Sydney in June 2009 to manage customer contacts for its partner, Club Med, for the Australian market.

That same year, the centre inaugurated a new contact-centre floor in order to manage the operations of two major BlueLink Clients, each a key player in their respective industries: Air France KLM (air transport) and Accor (hotel business).

The BlueLink International Australia offices are open 6 days a week. They are situated in the Pyrmont area, a unique and vibrant mix of cultures right in the heart of Sydney.

• 14 countries: Australia, Indonesia, Japan, Malaysia, New Zealand, Philippines, South Korea, Singapore, Thailand, China, Hong Kong, Taiwan, French Polynesia and New Caledonia
• 9 languages: English, French, Japanese, Korean, Thai, Mandarin, Cantonese, Bahasa (Indonesia) and Bahasa( Malaysia)
• 22,000 calls answered per month
• 12,000 paper files and e-mails handled per month

Our Clients with all or part of their operations in Sydney: 

The Sydney centre specialises in providing premium reservation services and after-sales support to customers in the Asia-Pacific region. 

BlueLink International Australia sells holidays around the world to the Club Med Group’s customers, individuals and travel agencies, in Australia and New Zealand: 

• Sales
  Information on products and services, price information on flights and Club Med Villages, holiday reservations and changes.
  
  
• After-sales support
  Complaints, refunds, compensation, paper files and e-mails.

The service offering of this BlueLink centre of excellence also includes back-office operations such as the handling of e-mails, letters and faxes sent by individuals and travel agencies as well as Club Med offices and Villages around the world. The centre thus provides the following services:  

• Guidance and advice;
• Flight reservations and ticketing, travel arrangements to and from Villages (ferry, bus, taxi, etc.);
• Changes to travel plans and telephone notifications of changes; 
• Documents/information for customers (tickets, information about Villages, etc.);
• Crisis management (guest relocation, natural disasters, etc.);
• Invoicing; 
• Recovery of outstanding payments.

Siew Hwee Koh – Finance and Human Resources Manager

After graduating with a Bachelor’s degree in Business Accountancy in 1997, Siew Hwee Koh held a number of positions as Finance & Administration Manager and Regional Accounting Manager with multinationals in Singapore. In 2002, Siew-Hwee seized the opportunity to move to Sydney where she was offered the position of Finance & Administration Manager for Club Med in Australia and New Zealand.
Siew Hwee Koh joined Bluelink International Australia as Finance and HR Manager in February 2010, bringing with her a wealth of experience in business and management.

Keith Barreto – Operational & IT Manager

Since 2001, Keith Barreto’s career has progressed through a range of operational roles in the call-centre industry and, in 2006, Keith was offered the position of Operations Manager with the Accor Hospitality call centre in Sydney. In January 2010, he joined BlueLink International Australia as IT Manager. With his experience in call-centre management, Avaya PABX administration and project management, he brings an operational perspective to managing information systems within a contact centre. In February 2011, Keith was appointed Operational & IT Manager, responsible for all operational activities.