Key Figures

A few annual figures (world):

4,36 million calls handled

0,84 million outbound calls

1,93 million documents handled

0,60 million e-mails handled

28 languages (French, English, Dutch, Spanish, Portuguese, German, Italian, Mandarin, Cantonese, Japanese, Thai, Korean, etc.)

The Ivry-sur-Seine
centre

9  languages: French, English, Dutch, German, Spanish, Italian, Portuguese, Mandarin and Cantonese

Over 30 nationalities are represented among our customer advisors aged 18 to 64

Gender equality: nearly 60% of managers are women

More than 90% of our employees are hired with indefinite term contracts

The Prague
centre

21  languages: German, English, Bulgarian, Danish, Spanish, Finnish, French, Hungarian, Greek, Italian, Dutch, Norwegian, Polish, Portuguese, Brazilian, Romanian, Russian, Serb, Slovak, Swedish and Czech.

Average age: 28 (all employees)

Over 20 nationalities

Priority is given to internal promotion: over 90% of managers have been internally promoted