Testimonials

Fahem B., Telephone Sales Agent

1/ Fahem, you started at BlueLink when you were a student. How did you manage to combine your studies and a job at BlueLink?

Since I was 17, I’ve been trying to conciliate my sales training with a job by alternating theory and practice.

During the first six months at BlueLink, I alternated language lessons during the day and my paying job at night from 5:45 to 8:30pm and Saturdays from 10am to 4pm. On the telephone sales campaign I worked on I really enjoyed the friendly atmosphere and team spirit encouraged by good relations with the management.

2/ Today you have left school but you’re still working at BlueLink. What’s your job?

The following summer, I got offered a full time job as a summer reinforcement to help passengers who had lost their luggage. That experience was completely different from customer relations management and it enabled me to show and better master empathy and active listening towards customers. It was a real plus for sales. My skills were confirmed and I got offered a full time job with an indefinite term contract in remote sales.

3/ What did you get out of working at BlueLink, while you were a student? Would you recommend this to someone else?

It brought me field experience in the banking and tourism sectors.

The various professional opportunities it gave me also helped me rethink my professional career plans: perfecting my remote sales techniques before taking English lessons that all staff can take as part of the DIF (Individual Training Rights) program to reach a good fluency level and use English in my job, for example through internal mobility in other bilingual activities at Blue Link and then in other remote sales professions in the tourism and banking sectors.

I would advise students to try to combine theory and practice until they find the right balance between training and practice.