Breaking news06.01.12 Bluelink Partner Of Handicirque21.11.11 11 partners of BlueLink have contributed to the investigation into hygiene, launched by the Samusocial de Paris.29.11.10 Disability: 7 days to raise awareness15.03.10 BlueLink at ‘Customer Strategy’ Exhibition08.10.09 BlueLink: only outsourcer on podium among top socially responsible companiesPress Releases24.11.11 BlueLink creates Innovation Unit21.11.11 Disability Awareness Week 2011: “Talent makes no difference”27.09.11 BlueLink achieves NF Service ‘Contact Centre’ Status for European centres08.10.10 Contact Centre Awards 2010: for second year running, BlueLink only outsourcer ranked in Top 3 socially conscious companies08.06.10 BlueLink creates Group Operations DivisionPress KitPress ContactAurélie Sutter
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BlueLink creates Group Operations DivisionTo support the company’s development in France and around the world, the high-quality customer relationship management leader has entrusted Marc Breiner with the management of the newly created Group Operations Division including the Group’s Business Units as well as workload distribution and routing functions. Marc Breiner, Group Operations DirectorMarc Breiner joined BlueLink in 1994 as Operations Manager in charge of the Fréquence Plus loyalty scheme and helped create the Flying Blue programme. After this experience, he managed BCD Travel Operations, a large network of business travel agencies. He returned to BlueLink as Manager of Team Trackers, the company’s Prague-based subsidiary, and was later in charge of the BlueLink International Operations Division. On 1 June 2010, he was appointed Group Operations Director in charge of all BlueLink Business Units in France and abroad. A stronger international business modelNew partnerships and a desire to guide Clients through their international projects led BlueLink to review its organisational structure in April 2009. The reorganisation involved the creation of Business Units and the BlueLink Group’s central divisions such as Industrial Organisation & Finance and Information Systems, managed by Gilles Nakache and Eric Legrand respectively. “Changes in the market landscape and Clients’ expectations over the past year highlighted the need for a competitive, flexible and high-performance business model. To achieve this, we have made adjustments to our organisational structure”, says Tanguy de Laubier, BlueLink CEO. “The Group Operations Division, managed by Marc Breiner, was created to satisfy our international partners who aim for a consistently high level of customer relationship management throughout the world”, he concludes. |
