BlueLink entrusts its "Development and Marketing" Department to Samia Kennouche

A specialist of high value-added customer capital management, BlueLink - formely Fréquence Plus Services – has appointed Samia Kennouche as Development & Marketing Manager.  

Holder of an M.A. in corporate management obtained in 1995, Samia Kennouche began her career in the call-centre sector, with Stream International. She joined the company Sitel in 1998 where she successively worked as a project manager for Microsoft, Philips, IBM and as a presales consultant in charge of development. In March 2006, her sound knowledge of stakes relating to customer relations enabled her to join the commercial team of the company BlueLink, a subsidiary of AIR FRANCE KLM managing customer relations for companies* such as American Express, Hertz and, more recently, transavia.com. Today, Samia Kennouche takes charge of the newly created “Development and Marketing” Department.  

“Our company has built its development on a high-end approach based on several key factors: expertise in management of complex activities, additional high value-added services, high-contribution end-customers, a multilingual centre in the Paris Region, complemented by our solidity as part of the group AIR FRANCE KLM”, comments Tanguy de Laubier, General Manager of BlueLink. “To pursue our growth, we have identified 3 major areas for development, which will now rely on the skills of the new Development and Marketing Department: to reinforce our partner relationships with our customers, position the company in a high-end segment of  the call-centre market and develop new activities and new professions”, he concludes.  

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