Press releases

24.11.11 BlueLink creates Innovation Unit

21.11.11 Disability Awareness Week 2011: “Talent makes no difference”

27.09.11 BlueLink achieves NF Service ‘Contact Centre’ Status for European centres

08.10.10 Contact Centre Awards 2010: for second year running, BlueLink only outsourcer ranked in Top 3 socially conscious companies

08.06.10 BlueLink creates Group Operations Division

12.02.10 BlueLink website wins Golden Top Com 2010 in Web Design category

10.09.09 BlueLink distinguishes itself as expert in loyalty management

13.05.09 BlueLink appoints two new operations directors to ensure its growth

24.03.09 Com'in : new area of exchange created by BlueLink for its employees

28.01.09 BlueLink : unique expertise in complaint management

05.12.08 BlueLink launches employer-enabled volunteering in support of Samusocial

04.11.08 BlueLink obtains the Social Responsibility Label without reservation

29.09.08 BlueLink deploys its new IT Charter

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BlueLink brings its employees together at "RH Cafés"

A specialist in high-end customer capital management, BlueLink – formerly Fréquence Plus Services – offers its teams an original event, the “RH Café”. A genuine area of dialogue between its various departments, this innovative practice encourages the staff’s cultural synergy within the company.

Informal thematic meetings

As a subsidiary of AIR FRANCE KLM that commits itself to promoting cultural, social and generational diversity, BlueLink innovates through this new practice proposed to its employees: enjoy a coffee break and ask competent speakers, internal and/or external, all sorts of questions, according to the theme. Held monthly by the Human Resources Department on BlueLink’s premises in Ivry-sur-Seine, this formula allows all employees to exchange their views on a variety of subjects such as “my salary explained”, “increasing my professionalism in-house” or “superannuation”.  

“RH café” dedicated to diversity

On 22 May 2008, BlueLink invited its employees to an “RH café” on diversity, on the occasion of the arrival of Dutch collaborators within the company. A quiz on Dutch culture, photo sharing, a film, a suggestion box for ideas on diversity and its promotion, a special menu “Netherlands” at the company’s restaurant were proposed in the presence of a speaker from the Dutch Institute of Paris who arrived for the occasion.

“The initiative ‘RH Café’ is in line with our strategy to encourage effective internal communication within BlueLink”, says Tanguy de Laubier, General Manager. “Fostering dialogue, careers and working environment development of our staff directly contributes to our HR dynamics and, therefore, to the high quality of the services we develop for our customers”, he underlines.  

“For the entire Human Resources Department, these special occasions are an  opportunity to meet employees face to face and engage in an informal dialogue”, adds Hélène Clavé, Human Resources Department Manager of BlueLink.

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