Human Resources

At the heart of the strategy

Present on five continents, the BlueLink group places its human resources at the heart of its development strategy by offering an optimal work environment and career advancement opportunities that contribute to well-being, performance and loyalty among staff.

This dynamic human resources policy favours professionalization, motivation and a customer-oriented attitude in our teams guaranteeing a customer relations service that is always efficient and progressive at a controlled cost.

  • Customer-relations centred multilingual skills at your disposal, in a short operational lead time
  • Tailor-made training solutions at your disposal
  • Guaranteeing quality customer relations at all times
  • Choosing a socially responsible service provider

Reactive and professional recruitment

  • Maximum 20-day lead time
  • A four-step selection procedure for each person hired: short listing after a telephone interview; psychotechnical, linguistic and personality tests; simulation exercises; and individual interview validated by an operational manager

Personalized training solution

  • Dedicated project manager
  • An innovative teaching approach based on concrete situations
  • Une ingénierie de formation spécifique
  • Regular evaluations with operational tests at each learning stage

Personalized and innovative skills management for all employees

  • Individual real-time follow up of employee skills
  • The operational manager writes a monthly employee review with recommendations for promotions if applicable
  • An annual interview for every employee, with a manager and a Human Resources staff member to discuss the employee’s progress and professional project to motivate him and encourage loyalty.

A balanced social climate

  • Employee incentive system related to the AIR FRANCE KLM group which contributes to staff satisfaction and loyalty
  • The continuous improvement of our social policies has been rewarded by the Social Responsibility Label
  • Encouraging staff responsibility and implication through diversified internal communication based on reciprocation
  • A corporate citizenship approach integrating the company’s open approach as regards cultural, social, generational diversity and integrating handicapped employees
  • A tailor-made HR solution from identifying customer needs to adapting operational skills
  • Continued monitoring of customer relations professions including an international approach and strong reactivity to maintain competitive positioning regarding market changes
  • A socially responsible company