Testimonials

BlueLink allowed me to learn a profession and become multiskilled. I was trained in air travel and, namely, in using the reservation software Amadeus from A to Z: all the basics of a training course in an airline reservation system. And, shortly after, 5 weeks later actually, I moved from theory to practice. Also, I chose BlueLink to have a permanent job. Customer care at the international level is an opportunity for me to practice my English with English speakers.

When BlueLink developed new customer care activities for Accor, I volunteered at once to face this new challenge. The company gives us that opportunity to handle several activities, to move on instead of staying where you are at. Today, I provide assistance to my colleagues. I centralize their reports to raise the alarm when necessary and make the procedures evolve. The team spirit is exceptional. Even when things go wrong, we stand as one, the whole team: which is rare.

Patience, patience, patience, it’s the first quality. The ability to listen, too. You must be able to do many things at a time. Work fast, be reactive, anticipate. Be pragmatic in finding solutions to problems. And, of course, keep your head and be polite, whatever happens.

Finally, especially for assistance, my pedagogical qualities are essential. This makes me want to take on teaching later.