Who we are?

The BlueLink group is specialised in high-range remote customer relations management. 

Our comprehensive multilingual, multisite and multimedia services offer meets all the needs of major brands in terms of information, reservation-sales, complaints, Internet support, loyalty programs, web support and consulting.

Throughout the world, our service centres manage customer relations remotely in 22 languages for over 15 major companies in the air transportation, tourism and leisure, culture and media, banking, insurance and luxury sectors.

Bolstered by our belonging to the AIR FRANCE KLM group, for whom we manage Flying Blue loyalty program customers (number one in Europe) our 1100 employees throughout the world (550 in France) benefit from in-depth expertise in managing complex activities: processing complaints, specific and secure operational procedure development and expert management of trade tools.

Our customer advisors receive high-level training which allows them to devote, on average, 50% of their time to processing asynchronous contacts (mail, fax, e-mail) which are the most difficult to manage: an added guarantee of quality in processing end-customer needs.

The BlueLink group has also developed a high-value-added services offer such as analysing end-customer perceptions and fraud prevention.

T he BlueLink group’s high-range services offer meets the needs of increasingly demanding end-customers in an environment characterized by complex solutions and a variety of interfaces (emails, calls, faxes, and letters).