Four reasons you should outsource your customer relations

Certain companies hesitate entrusting their customer relations to an external service provider because they are afraid to weaken patiently built up bonds with their customers. On the contrary, by choosing BlueLink, you have the opportunity to strengthen relationships by entrusting them to a specialist.

1. Better controlling your customer relations

  • Our customer advisor recruitment and training policy is aimed at sharing our experience with major international brands. Bolstered by this excellence culture, each BlueLink advisor becomes your brand’s ambassador to all your customers, even the most demanding ones.
  • Applying common practices in all our service centres guarantees the uniform handling of your customers throughout the world.
  • The feedback and quality control analysis methods developed by our excellence centres allow us to optimize the relationship between your customer and your company.
  • Our advanced IT system allows us to better process customer contacts be they written or oral.

2. Close to your customers, everywhere

Whether your activity is based on a specific region or the world over, your customers are always near one of our centres. Present on the five continents, BlueLink puts all the resources of its two excellence centres* based in France at Ivry-sur-Seine near Paris and in Prague in the Czech Republic, and eight service centres in Lens (France), Amsterdam (the Netherlands), Casablanca (Morocco), Sydney (Australia), Delhi (India), Canton (China), Nouméa (New Caledonia) and Toronto (Canada) at your customer’s disposal.

*Excellence centres: sites where practices followed in the service centres are defined and developed after analysing customer feedback. Each excellence centre is also a distinct service centre in order to provide better field knowledge.

3. Building your customer asset over the long term

“We value time”: by entrusting your customer relations management to BlueLink,

  • you strengthen the privileged relationship you have with your customers with a quick, high-quality solution,
  • you enter a virtuous circle of constantly-improving customer relations to foster customer loyalty.

« Service centres are an added plus to bring to customers who today refuse accepting worsening relations in exchange for so-called savings any longer. After years of price wars, we are witnessing an increase in demand for higher quality, especially from high-range service and product customers. Our positioning statement is: We value time. »

Tanguy de Laubier, BlueLink Managing Director

4. Optimising costs and quality

By industrialising its activity and sharing know-how, human resources and IT systems, BlueLink gives you the means to resolve the apparent paradox between demand for better quality service and the legitimate search for optimizing operating costs.