Since 1992

Flying Blue :

  • Flying Blue loyalty program management: product and service information, sales, reservations, cross selling, additional sales, incentive sales, account management and adjustments, After sales service, claims, and loyalty-building.
  • Help Desk: Flying Blue technical support and sales at Air France agencies and sales counters.

Other services:

  • Remote sales of tickets
  • Air France personnel password management
  • Technical and commercial support and sales for the Air France employee travel department

Since 2001
  • Sale of co-branded AIR FRANCE KLM - AMERICAN EXPRESS Gold and Silver payment cards through inbound calls and telemarketing.

  • Crisis management accompaniment

Since 2005
  • Car hire

 
  • Product and service information, sales

Since 2008
  • transvia.com call-centre management
  • Commercial claims and lost luggage claims management

  • Management of activities of remote customer care for the Accor group

As well as other major players in the luxury, air transport,
tourism and leisure sectors.