After-sales

Recognized expertise on customer retention and loyalty.

Account management

Our offer

Informing the customer on status, processing updates and appropriate adjustments.

Our added value

  • Reliability and security of the systems,
  • Guaranteed confidentiality of consulted data,
  • Proactivity: identifying and handling anomalies to limit potential claims.

Changes / Cancellations / Refunds

Our offer

Taking into account your customers’ desired changes and adjusting the offer.

Our added value

  • Protecting your turnover by proposing changes rather than accepting cancelations or giving refunds.

Complaints / Claims management

Our offer

Making your customers loyal through an adapted complaint processing policy, applicable on a case by case basis (compensation, indemnity, etc.).

Our added value

  • Training and specialising teams: Answering techniques and legal obligations expertise,
  • Capitalising on experience to correct and prevent claims.

Crisis centre

Our offer

Taking charge of all your inbound or outbound general public contacts, your customers, and your suppliers in case of an incident or crisis.

Our added value

  • A very quickly mobilised, reassuring, dedicated expert team.