Technological solutions

Flexible technological solutions

Innovative and tested technological solutions that can be personalized and with a capacity for simultaneously managing synchronous (telephone) and asynchronous (letters, e-mails, faxes, etc.) contacts.

  • Quickly obtaining efficient personalized technical solutions that can evolve when necessary
  • Providing your customers with readily available and secure solutions
  • Monitoring your activity and evaluating our service by using adapted tools
  • Being accompanied in your projects by sector professionals

Innovative call-centre tools that can be quickly adapted to your needs:

  • A virtual* call-centre for transparent, multisite, international coverage,
  • An interactive voice response system that can be personalized, with speech synthesis functions and voice recognition functions to propose a tailor-made welcome and personalized services for your customers;
  • A digital processing chain for written media, from reading and automatic customer request recognition (LAD/RAD, forms) to editing personalized documents for increased productivity and guaranteeing quality processing;
  • A tested distribution system enabling uniform management of synchronous contacts and all asynchronous media;
  • Outbound calls platform which can be used according to your campaign needs (prediction, scripting) ;
  • Secured connection for your applications (for example: data base, specific application, and Internet website).

* a transparent grouping of call-centres that thanks to an intelligent routing enables transferring a customer call towards a competent, available advisor (according to customer request) regardless of the customer’s and advisor’s geographical location.

Readil available secured infrastructure and systems:

  • Duplicate main systems;
  • Redundant links;
  • Permanent monitoring and reactive support contracts for all our systems and infrastructures ;
  • A regularly tested activity continuity plan.

Remote-access monitoring tools enabling tailor-made quantitative and qualitative business activity analysis:

  • A Data Warehouse for accurate activity monitoring,
  • A quality management tool for analysing recorded conversations and screens captures.

 A team of IT experts at your disposal

  • Call-centre experts (telephony, electronic document management, etc.) experienced in implementing projects internationally,
  • A team that is ready to advise you on your choices and help you carry out your most complex projects quickly.
  • Tried and tested tools that can be adapted to your needs
  • We can deploy new sites quickly
  • We guarantee the best service for your customers
  • Experts to advise you and accompany you in your projects