Quality commitment

A complete and pragmatic undertaking, recognized for organising, steering and improving your service agreements.

BlueLink has implemented a quality policy which corresponds to its development strategy while respecting its values.  This approach is guided by the ISO 9001:2000 version requirements, the NF “Customer Relations Centre“ standard and other regulatory and legal obligations, as regards our services and trades (SOX, LSF, Warsaw Convention, air transportation, etc.).

BlueLink has chosen to use this approach as a tool centred on traffic steering, management and continuous practice improvement on the whole. 

  1. Leadership
  2. Procedures
  3. Service commitment
  4. Innovation and progress
  5. Social ethics

«Quality is at the heart of our trade to build a trust-based relationship and partnership with our customers». Tanguy de Laubier, BlueLink Managing Director

  • Respecting “trade” commitments
  • Satisfying your customers and building loyalty
  • Innovation for your products and services improvement 
  • Steering a pragmatic project that is adapted to your constraints 

Guaranteeing you the respect of our service commitments:

  • Operational quality management based on recording processed activities and delivered service quality analysis (Nice tool) 
  • Qualitative, quantitative, pertinent and flexible dashboards and reporting
  • Audits and process reviews for efficient service processing
  • An improvement loop to allow real time customer feedback monitoring and processing

Evaluating your customers’ satisfaction with customer feedback:

  • Global, thematic, targeted satisfaction surveys

Turning customer’s implicit needs into improvement recommendations:

  • An “Innovation-Suggestion” programme to facilitate customer advisor feedback processing
  • Customer monitoring allowing proactive marketing studies and analyses 
  • Accompaniment in customer feedback monitoring and analysis in order to recommend sales or strategy changes.

Advising you in implementing a simple, reliable and operational project management solution:

  • Our solutions can be adjusted to the size of your company and projects
  • A true partnership based on a clearly defined mission
  • Quality accompaniment by professionals who use recognized methods and have national and international expertise
  • Personalized, reactive, quantitative and qualitative operational monitoring made easier by secure remote access, if so desired. 
  • Innovative methods and strong tools to carry out pertinent studies on your customer’s satisfaction and expectations 
  • Proactive advice and accompaniment in your project studies and implementation decisions