> Ivry-sur-Seine

Our trades: Customer advisor | Telephone sales agent | Supervisor | Support staff

Customer advisor

The customer advisor is in charge of:

• answering calls from acquired customers by simultaneously managing information and the tools to guide the conversation
• applying remote customer relations techniques and procedures
• giving assistance and advice to remote customers by telephone, letter or e-mail
• building loyalty, advising and informing customers on products and services managed by the company
• promoting and selling said products and services

Main skills and capacities:

• Speaking and writing at least one other language than French: English, German, Italian, Spanish and Dutch
• Computer fluency
• Good feel for customer relations, listening and comprehension skills 
• Being dynamic and a sense of team spirit
• Sales capabilities and command of sales and negotiation techniques
• Strength of conviction