BlueLink creates Group Operations Division

To support the company’s development in France and around the world, the high-quality customer relationship management leader has entrusted Marc Breiner with the management of the newly created Group Operations Division including the Group’s Business Units as well as workload distribution and routing functions.  

Marc Breiner, Group Operations Director

Marc Breiner joined BlueLink in 1994 as Operations Manager in charge of the Fréquence Plus loyalty scheme and helped create the Flying Blue programme. After this experience, he managed BCD Travel Operations, a large network of business travel agencies. He returned to BlueLink as Manager of Team Trackers, the company’s Prague-based subsidiary, and was later in charge of the BlueLink International Operations Division. On 1 June 2010, he was appointed Group Operations Director in charge of all BlueLink Business Units in France and abroad.  

A stronger international business model

New partnerships and a desire to guide Clients through their international projects led BlueLink to review its organisational structure in April 2009. The reorganisation involved the creation of Business Units and the BlueLink Group’s central divisions such as Industrial Organisation & Finance and Information Systems, managed by Gilles Nakache and Eric Legrand respectively.  

“Changes in the market landscape and Clients’ expectations over the past year highlighted the need for a competitive, flexible and high-performance business model. To achieve this, we have made adjustments to our organisational structure”, says Tanguy de Laubier, BlueLink CEO. “The Group Operations Division, managed by Marc Breiner, was created to satisfy our international partners who aim for a consistently high level of customer relationship management throughout the world”, he concludes.