At BlueLink, we support your customers through every stage of their trip, in a sector that requires specialist knowledge and uniform quality standards worldwide.
With its seasonal and fluctuating activities, unexpected climatic, economic and health issues, tourism is a sector in perpetual motion. It’s also a sector undergoing massive change. With the advent of the Internet, customers are all now “expert” travellers, moving towards self-care: before making a purchase they now make up their minds using price comparison sites, search engines, blogs and forums. At BlueLink, we take these new trends into account to offer your customers services that better meet their expectations.
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We provide support at every stage: from modelling your existing solution to ensuring its improvement, we will assist you in implementing excellent customer relations services.
Customer Relations Engineering
After performing an audit of your current situation, we support you in deciding on the key components of your customer relations and improving your customer handling to bring you closer to them.
Outsourcing Customer Relations
Entrusting a third party with your customer relations can be a source of concern. At Bluelink, we work to reduce this concern by objectively assessing the risks and benefits of outsourcing, and by offering you a no-commitment test phase.
Optimisation of Customer Relations
In order to improve the performance of your internal customer relations, we help you to model your forecast activity and to develop flow management and optimisation techniques.
As specialists in customer relations management, we convey your excellence in this area to your clients, and design solutions with you that fit with your brand.
Information, advice, sales and after-sales: we support your customers every step of the way.
Technical management of flight disruption – cancellation or changes to flight times – and passenger delays: all our expertise is available to help your customers.
Customer Relations Services
After-sales, sales complaints, baggage complaints: after-travel service is crucial in the tourism sector, so we take particular care of it.
Support for self-care, basket conversion rate, incremental sales, etc. Depending on your objectives, we can offer Click to Chat, Click to Call, Click to Video-call along with the specialist skills required.
Customer Relations on social networks
On Twitter and Facebook, through private messaging or One-to-many, we help your customers on social networks using the appropriate community-based codes.
Loyalty programme customer services
Collect, multiply, spend, convert: at BlueLink, we are familiar with how all these work. Depending on your objectives, we can guide your loyalty programme customers in using their benefits.
Help-desk, overflow, extended hours: we provide help at your city or airport points of sale and improve the availability of your business platform.
Purchasing and Sales
Telesales, cross-selling, additional sales: we run incoming and outgoing call campaigns to boost your turnover.
Crisis Management Platform
Close to your customers and therefore aware of their needs, we can help when you are faced with a crisis. We prepare a plan that can be deployed rapidly, including a special phone number and dedicated website area. Once the crisis has been dealt with, we take action to win back your customers.
Fraud Prevention and Management
e-commerce payments, identity theft, web sales of stolen goods, etc. Managing customer relations also means ensuring that they are secure.
Get to know your customers better thanks to data collected through your customer relations. The better you know your customers, the closer you get to them.
Monitoring Customer Knowledge
Gagner la confiance de ses clients, c’est d’abord les comprendre. Chez BlueLink, nous collectons et analysons les données issues des échanges avec vos clients pour vous aider à mieux les connaître.
Voice of the Customer Monitoring
Customer relations opens a window directly onto your customers’ satisfaction. We set up a collection and listening system enabling feedback from your customers to be monitored and analysed, and targeted action taken.
Do you want to ask your customers’ views or make use of the opinions they express when contacting you or posting on social networks? We recommend appropriate solutions in accordance with your aims and constraints.
Our advisors are genuine ambassadors for your brand.
By placing the human aspect of contact with your customers at the core of what we do, we help them forget about the distance between them and your brand.
This also applies to project leaders, supported by industry experts such as telecoms administrators or forecasters. Writer/advisors, sales staff.
Our Quality Commitment
BlueLink is NF Service EN 15838 “Customer Relations Service Centre” certified, for all its centres, including partner centres.
This certification is the result of an approach supported by all group staff, driven by a common aim: faultless quality in customer relations.
Our support tools
Focused on customised service and added value, our premium technological infrastructure is both robust and flexible. Our customer relations management services adapts to the needs of your customers and your brand.
A full, multi-channel platform, enhanced by a smart flow distribution engine and CRM and Social CRM solutions.
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