Views and ideas


A manager goes to the doctor and asks for anti-anxiety medication.


“Tell me how the stress appears!”


“Usually, it’s when I get home. I open the door, my kids run all over the place, and my wife asks me why I still haven’t changed that light bulb…”


“And then what?”


“It makes my blood boil, I see red and I start screaming. After a day full of meetings and negotiations with my customers, I deserve some rest”.


“I would have thought that it was your job that got on your nerves…”


“Of course I’m stressed out at work, but I can’t afford to scream at my customers…”




What makes the difference between customer relations and family relations? Why do we remain courteous with strangers? Conversely, why do we inflict our bad moods on our loved ones from time to time?


How come our behaviour is blameless at work (barring exceptions, of course), and when we get back home, we can turn into wild animals?


At first glance, it’s money that makes all the difference. Customers pay for our service. Employers pay for our results. Our family doesn’t pay us. It’s the other way around!


Is it that simple? Does only money matter?


While you’re looking for the right answer, take a test:


Tonight, before getting home, picture your customer waiting for you