The Future of Customer Relationship 2018 main ideas

Giada Martufi

Corporate Communications Manager

Views and ideas

Blockchain, cryptocurrencies, algorithms, artificial intelligence, voice user interfaces… For the second year running, the Future of Customer Relationship 2018 brought together some 100 decision-makers from the tourism industry and the customer relations sector to take part in presentations and debates on the latest trends and developments arising from the use of digital technology.

If you couldn’t attend this exciting event, get inspired by the key ideas of the different speakers !

(in French only)