He says yes to his customer

But he says no to his dissatisfaction

He says yes from the heart

But he says no to bad moods

He does the listening

He is questioned

And all the problems are laid on the table

Suddenly a smile appears

And he fixes everything:

Rebookings, lack of availability

Blackout dates,

Delays or downgrading

And despite unforeseen circumstances

Or technical issues

He brings happiness

To all his Frequent Flyers.