Offer details Bilingual Customer Consultant (Mandarin/English language skills)
BlueLink is an international group with expertise in customer relations. Our full multilingual service offers all the needs expected by leading brands in the fields of airline transport, tourism, bank and luxury in terms of information, reservations sale, complaint handling and customer loyalty.
Our client is a prestigious luxury Maison, recognised for their excellence in jewellery, watches, and accessories. They are renowned for their distinctive heritage, craftsmanship and creativity.
Our client is now looking to expand its brand ambassador team to go hand in hand with this growing clientele.
Within a team dedicated to the customers of one of the world’s most important brands in the French luxury sector, you will provide excellent customer service to this brand’s high contribution customers via the telephone, email, mail, chat and social networks.
As an Ambassador of the Maison, you will be one of the privileged contacts. The daily requests concern the following themes:
- Information and advice on the collections and services
- Boutique appointment
- Sales, e-commerce and boutique orders
- After-sales support and maintenance advice
- Complains handling
- Experience in retail sales or customer service in the luxury/high-end goods domain; or
- Experience in contact center/e-com related activitiesYou have bilingual Mandarin/English language skills both written and oral
- You are customer service oriented and sales oriented
- You are passionate and interested in luxury and fashion
- You have great attention to detail and ability to multi task
- You have an empathic attitude and great interpersonal skills
- PC literate, SAP CRM, Salesforce experience is a plus;
- Flexibility on shift rotation and weekend roster including public holiday if required
- Be part of our team in a fun, dynamic and diverse environment
- Full time permanent contract
- Full comprehensive training
- On-going training and skill development opportunities
- Attractive remuneration + monthly incentives KPIs + sales commissions
If you are interested and have passion in luxury Maisons, kindly email your resume to firstname.lastname@example.org or use the form below, before 1st April 2022.
Only applicants who are Australian or a Permanent Resident will be considered.