Our customer:

A French start-up founded in 2017.  Devialet invented a revolutionary technology that transformed sound amplifications, enabling the hybridization of the digital and analog technologies for a sound of unbeatable quality.

How will you be involved?

• Within a team dedicated to the Devialet customer relationship, you will provide a high quality telephone customer service to the brand’s Asian and US Market:
• Informing and providing advice on the brand’s products to customer and prospects
• Promoting and selling the brand’s products
• Handling the after-sales service; assisting customers in setting up and using the products
• Helping customers to solve defaults and dysfunctions
• Complying with the performance and quality indicators as well as the commercial procedures of the brand

How will you make yourself a perfect fit?

• You have trilingual language skills (Cantonese, Mandarin and English) both written and oral
• You are passionate about technology and sound/music, keen on streaming music;
• You have an empathic attitude and great interpersonal skills
• Prior experience in telephone customer relationship (ex call-centre or hotline) are highly regarded
• You have a way with words in writing as well as in speaking.  You like to listen, assess situations and to bring solutions
• Flexible for rotating roster between 7am to 9pm Mon-Sat

How will you be excited along this journey?

• Be part of our team in a fun, dynamic and diversified environment
• Full time permanent contract
• Full comprehensive training
• On-going training and skill development opportunities
• Attractive monthly incentives on target KPIs
• Monthly awards recognition and event celebrations
• Staff travel benefit (T&C apply)
• Located in Pyrmont, a vibrant suburb 5 minute walk from City Centre