Offer details Trilingual Customer Consultant (Cantonese, Mandarin and English)
A French start-up founded in 2017. Devialet invented a revolutionary technology that transformed sound amplifications, enabling the hybridization of the digital and analog technologies for a sound of unbeatable quality.
How will you be involved?
- Within a team dedicated to the Devialet customer relationship, you will provide a high quality telephone customer service to the brand’s Asian and US Market:
- Informing and providing advice on the brand’s products to customer and prospects
- Promoting and selling the brand’s products
- Handling the after-sales service; assisting customers in setting up and using the products
- Helping customers to solve defaults and dysfunctions
- Complying with the performance and quality indicators as well as the commercial procedures of the brand
How will you make yourself a perfect fit?
- You have trilingual language skills (Cantonese, Mandarin and English) both written and oral
- You are passionate about technology and sound/music, keen on streaming music;
- You have an empathic attitude and great interpersonal skills
- Prior experience in telephone customer relationship (ex call-centre or hotline) are highly regarded
- You have a way with words in writing as well as in speaking. You like to listen, assess situations and to bring solutions
- Flexible for rotating roster between 7am to 9pm Mon-Sat
How will you be excited along this journey?
- Be part of our team in a fun, dynamic and diversified environment
- Full time permanent contract
- Full comprehensive training
- On-going training and skill development opportunities
- Attractive monthly incentives on target KPIs
- Monthly awards recognition and event celebrations
- Staff travel benefit (T&C apply)
- Located in Pyrmont, a vibrant suburb 5 minute walk from City Centre