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Offer details Trilingual Customer Consultant (Cantonese, Mandarin and English)


Our customer:

A French start-up founded in 2017.  Devialet invented a revolutionary technology that transformed sound amplifications, enabling the hybridization of the digital and analog technologies for a sound of unbeatable quality.

How will you be involved?

  • Within a team dedicated to the Devialet customer relationship, you will provide a high quality telephone customer service to the brand’s Asian and US Market:
  • Informing and providing advice on the brand’s products to customer and prospects
  • Promoting and selling the brand’s products
  • Handling the after-sales service; assisting customers in setting up and using the products
  • Helping customers to solve defaults and dysfunctions
  • Complying with the performance and quality indicators as well as the commercial procedures of the brand

How will you make yourself a perfect fit?

  • You have trilingual language skills (Cantonese, Mandarin and English) both written and oral
  • You are passionate about technology and sound/music, keen on streaming music;
  • You have an empathic attitude and great interpersonal skills
  • Prior experience in telephone customer relationship (ex call-centre or hotline) are highly regarded
  • You have a way with words in writing as well as in speaking.  You like to listen, assess situations and to bring solutions
  • Flexible for rotating roster between 7am to 9pm Mon-Sat

How will you be excited along this journey?

  • Be part of our team in a fun, dynamic and diversified environment
  • Full time permanent contract
  • Full comprehensive training
  • On-going training and skill development opportunities
  • Attractive monthly incentives on target KPIs
  • Monthly awards recognition and event celebrations
  • Staff travel benefit (T&C apply)
  • Located in Pyrmont, a vibrant suburb 5 minute walk from City Centre

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