HOP! voted Customer Service of the Year 2017
14 Octobre 2016
HOP! has been voted Customer Service of the Year 2017* in the "collective passenger transport" category. Following its success in 2015, the airline has picked up the award once again for 2017. This competition turns the spotlight on French companies that offer quality customer relations, according to their consumer sector.
The airline works closely with BlueLink, an Air France subsidiary specialising in customer relations. This international group manages all of HOP!’s customer service and has been by its side since its launch for both the management of multilingual and multimedia customer relations and its customer experience strategy.
Hélène Abraham, Director of Sales, Marketing and Products for the HOP! Air France activity said: “We are delighted to see the efforts of BlueLink teams rewarded by this accolade. Over the years, we have worked together on building the level of service expected by our customers. We also measure their degree of satisfaction in real time so as to meet their expectations the best we can. This coveted award confirms our commitment to our customers.”
Tanguy de Laubier, Chairman and CEO of BlueLink stated: “Seeing the excellence of HOP! hailed by the Customer Service of the Year 2017 award is a great source of pride for the BlueLink teams. Our employees are committed on a daily basis to being true ambassadors for the airline and this award demonstrates our determination to best meet the needs of the brands we represent and the expectations of their customers”.
*Inference Operations Study – Viséo CI – May to July 2016 – More info on escda.fr.
HOP! Air France in figures
• 600 daily flights to 50 destinations
• Around 100 aircraft with 48 to 212 seats
• One-way fares starting at €49* incl. VAT
• 13 million passengers carried annually
• More than 130 lines in the summer of 2016
• 5 shuttle services departing from Paris-Orly: Bordeaux, Marseille, Montpellier, Nice and Toulouse
• 2 major hubs in France: Lyon (30 lines) and Paris-Orly (26 lines)
• More than 8,500 employees serving customers on the ground and in the air
Customers can make their reservations on the websites www.hop.com and www.airfrance.fr, by contacting the HOP! call centre on 0892 70 22 22** or the Air France call centre on 3654***, or visiting an Air France sales point or a travel agency.
* Fares subject to conditions and availability. Non-refundable ticket. Find out more on www.hop.com
** Service €0.35/min + cost of a call. Opening times: Every day, 365 days/year from 6.30 a.m. to 9 p.m. Monday to Friday, from 9.30 a.m. to 6 p.m. on Saturdays and 9.30 a.m. to 8 p.m. on Sundays
*** Service €0.35/min + cost of a call. Every day, 365 days/year, from 6.30 a.m. to 10 p.m.
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