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Customer Relationship Dictation 2024: gold again for BlueLink!

Last Friday, October 4, during the Customer Relationship Week organised by the French Association for Customer Relationship, BlueLink snatched the gold trophy in the "Service Provider" category for the second consecutive year at the Dictée de la Relation client (Customer Relationship Dictation).

11 October 2024

Aimed at all French stakeholders in customer experience, this event seeks to recognize companies that prioritize quality writing and customer relationships.

Organized by Orthodidacte and Le Sens du Client, this initiative brought together 36 companies and service providers, representing 1,834 participants. Written by French spelling champion Guillaume Terrien and read by sports journalist Vincent Duluc, this dictation was full of subtle challenges.

Furthermore, for this new edition, artificial intelligence was introduced and competed against other systems:

  • Claude Anthropic 3.5 Sonnet = 24 errors
  • ChatGPT (Open AI) = 26 errors
  • Copilot (Microsoft) = 27 errors
  • Mistral = 30 errors
  • Gemini (Google) = 47 errors

These are results that could be improved for AI Gen this year; perhaps the competition will be fierce next year? The BlueLink teams, who will be defending their title next year, are fully prepared to take on the challenge!