Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

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Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

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    sidney

    prague

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    strasbourg

    Meet your future colleagues

    Advisor

    Fatima, Santiago

    The company values my commitment and gives me responsibilities. We all work as a team and are a tight-knit group.

    Advisor

    Fatima, Santiago
    31 | Chilean

    What does your job at BlueLink bring you?

    I’ve been working for BlueLink for a little over a year now and am so grateful for all that I’ve learned and continue to learn. The company values my commitment and gives me responsibilities. We all work as a team and are a tight-knit group. So I always want to outdo myself!

     

    Why did you choose this job?

    I was an English teacher and was devoted to the teaching profession for several years. I wanted to work in a field other than education and BlueLink gave me the opportunity to add to my professional experience. When I arrived, I knew nothing about the airline sector. The training during the first months was really comprehensive, motivating and stimulating. I seemed to learn something new every day.

     

    What is your best memory since you started at BlueLink?

    What I really like about BlueLink is the importance that the company attaches to the well-being of its personnel, by making us feel part of a team, by valuing us, by being there for us and by prioritising our day-to-day comfort at work.

     

    Would you advise a friend to come to work at BlueLink? Why ?

    Yes, because I think it’s a company that allows you to learn and grow, with possibilities for professional advancement in different departments. I also find that it cares about its personnel, by offering them an excellent working environment with managers we can always count on and who are close to us.

     

    Advisor

    Brando, Santiago

    At the end of my training, I realised just how much I had grown and learned!

    Advisor

    Brando, Santiago
    25 | Venezuelan

    What does your job at BlueLink bring you?

    I wanted to do something new and this job allows me to constantly learn and develop, both professionally and personally. I also benefit from a great working environment. Each day is an opportunity to grow and the support you get from everyone plays a big part.

     

    What training did you follow within the company?

    As soon as I started, I was trained on customer relationship management software as well as on the rules of the loyalty programme.

     

    What is your best memory since your arrival?

    There have been several, I’m not sure if there’s just one that I could pick out. One that will always stick in my mind is the first day after training. The memory of these moments makes me realise just how much we grew and learned during that time.

     

    Would you advise a friend to come to work at BlueLink? Why ?

    Yes, because the working environment is really pleasant and, more generally, because it’s a company that cares about its employees.

    Operational manager

    Sophie, Strasbourg

    The day goes by in a flash at BlueLink

    Operational manager

    Sophie, Strasbourg
    35 | French

    • What motivated you to join the group?

    BlueLink offers real prospects for evolution … it’s very motivating! I also find myself a lot in the values ​​of the group, including collective intelligence. My motto is besides “only one goes faster, together we go further”.

     

    • What does your job at BlueLink bring you?

    My arrival at BlueLink allowed me to rethink my managerial approach to promote the transmission of values, know-how and skills. Thanks to BlueLink, I have already evolved a lot.

     

    • What do you think are the 3 qualities required to do your job well?

    Listening, organization and a touch of audacity are essential to me!

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    Of course ! I have already advised three people to apply. The atmosphere in the center contributes to the well-being of employees … At BlueLink, we feel good … and the day goes by in a flash!