Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

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Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

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    sidney

    prague

    mauritius

    strasbourg

    Meet your future colleagues

    Advisor

    Fatima, Santiago

    The company values my commitment and gives me responsibilities, we all work as a team with excellent cohesion.

    Advisor

    Fatima, Santiago
    31 | Chilean

    What does your job at BlueLink bring you?
    I’ve been working for Bluelink for over a year now and I’m deeply grateful for everything I’ve learned and continue to learn. The company values my commitment and gives me responsibilities, we all work as a team with excellent cohesion. So I am always ready to surpass myself!

     

    Why did you choose this job?
    I was an English teacher and for several years I devoted myself to teaching. I wanted to work in a field other than education and Bluelink gave me the opportunity to enrich my professional experience. When I arrived, I had no knowledge of the airline sector. The training during the first few months was very comprehensive, motivating and challenging. Every day I learned something new.

     

    What is your best memory since you started at BlueLink?
    I think that the best thing about Bluelink is the importance the company gives to the well-being of its employees, with the concern to make us all feel part of a team, valuing ourselves, being there for us and giving priority to our comfort on a daily basis.

     

    Would you advise a friend to come to work at BlueLink? Why ?
    Yes, because I think it’s a company where you can learn a lot, with opportunities for professional development in different departments. I also find that it cares about its employees, offering us an excellent working environment with managers who are close to us and on whom we can always rely.

    Team Leader

    Simone, Santiago

    In addition to the professional experience, this job allows me to blossom thanks to very good relationships with my colleagues as well as with customers!

    Team Leader

    Simone, Santiago
    56 | Brazilian

    What does your job at BlueLink bring you?
    Besides professional experience, this job allows me to blossom thanks to very good relationships with my colleagues as well as with customers!

     

    Why did you choose this job?
    I’ve always liked to travel, to get to know the world of tourism, other cultures, and this job offers all these possibilities.

     

    Since your arrival, have you evolved? What is your career in the company?
    I have grown in terms of knowledge but also as a person. During my career, I have had the opportunity to help the teams thanks to my experience in the field of IT and administration. I have been working for my business for 7 years, and I am very happy to have received the professional recognition: now in a new position, I am ready to take on new challenges!

     

    What is your best memory since you started at BlueLink?
    I have many! With colleagues who left and with whom we continue to be friends, as well as with new colleagues who have since arrived.

     

    Would you advise a friend to come to work at BlueLink? Why ?
    It’s a structured company, which rewards effort, so yes I would definitely recommend a friend to work at BlueLink.

    VIP Client Relationship Manager

    Aurélien, Prague

    It was a perfect way to use my skills in an international and fast-growing environment.

    VIP Client Relationship Manager

    Aurélien, Prague
    30 | French

    • What brings your work to BlueLink?

    My work allows me to improve both personally and professionally as well as to support and strengthen my strengths.

     

    • What prompted you to choose this job?

    I already had an experience in customer satisfaction, VIP services and the airline industry. It was the best way to use my skills in an international and growing environment.

     

    • Has your career changed since joining BlueLink? What is your career in the company?

    Yes, I have evolved a lot in three years. I started as a consultant for the reservations department before becoming assistant manager of the French language team. Shortly after, I evolved as a manager of one of the VIP teams. After three years, I changed jobs again to become the new Elite Customer Service Manager. It is the ideal working environment to evolve at the same time as the company.

     

    • What is your best memory since you started at BlueLink?

    It’s hard enough to pick one, but I would say Christmas at the Grevin Museum. Everyone was on his 31! It’s an excellent memory!