Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

Paris See current vacancies Prague See current vacancies Strasbourg See current vacancies Mauritius See current vacancies Sydney See current vacancies Santiago See current vacancies

Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

    • paris

    sidney

    prague

    mauritius

    strasbourg

    Meet your future colleagues

    Advisor

    Fatima, Santiago

    The company values my commitment and gives me responsibilities. We all work as a team and are a tight-knit group.

    Advisor

    Fatima, Santiago
    31 | Chilean

    What does your job at BlueLink bring you?

    I’ve been working for BlueLink for a little over a year now and am so grateful for all that I’ve learned and continue to learn. The company values my commitment and gives me responsibilities. We all work as a team and are a tight-knit group. So I always want to outdo myself!

     

    Why did you choose this job?

    I was an English teacher and was devoted to the teaching profession for several years. I wanted to work in a field other than education and BlueLink gave me the opportunity to add to my professional experience. When I arrived, I knew nothing about the airline sector. The training during the first months was really comprehensive, motivating and stimulating. I seemed to learn something new every day.

     

    What is your best memory since you started at BlueLink?

    What I really like about BlueLink is the importance that the company attaches to the well-being of its personnel, by making us feel part of a team, by valuing us, by being there for us and by prioritising our day-to-day comfort at work.

     

    Would you advise a friend to come to work at BlueLink? Why ?

    Yes, because I think it’s a company that allows you to learn and grow, with possibilities for professional advancement in different departments. I also find that it cares about its personnel, by offering them an excellent working environment with managers we can always count on and who are close to us.

     

    Operations & IT Manager

    Keith, Sydney

    From the first day, you feel supported and like part of the team.

    Operations & IT Manager

    Keith, Sydney
    33 | Australian

    • What does your job at BlueLink bring you?

    My job is to take up challenges every day! Here I evolve constantly, both professionally and personally.

     

    • What do you think are the 3 qualities required to do your job well?

    You have to be versatile and know how to work under pressure, but without compromising your interpersonal skills, which remain at the heart of our business.

     

    • What does a day at BlueLink look like?

    I work in the information systems department. Every day, I have to report to the supervisors of the state of IT resources (availability, operationality). We then decide together on the action plan for the day. I also solve occasional malfunctions in the various services.

     

    • Since your arrival, have you evolved? What is your career in the company?

    I learned everything here. When I arrived, I started in information systems. Soon, there was an opportunity to expand my scope of responsibilities in terms of business and team management. I accepted even if it meant assuming several functions at the same time. It’s a challenge that I think I have raised pretty well!

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    I would recommend it above all for the open and friendly atmosphere that reigns among the employees who take care of each other. From the first day, you feel supported and fully integrated into the team.

    Client relationship manager

    Celia, Prague

    BlueLink provides the opportunity to build an international career while enjoying a great working atmosphere.

    Client relationship manager

    Celia, Prague
    27 | Portuguese

    • What motivated you to join the group?

    At 27, I am part of this graduated generation who is struggling to enter the job market. With a Master of International Management, a 6 months experience in Brazil and a mastery of 4 languages, I still found the doors closed when I started looking for work. And it is BlueLink who decided to trust me by giving me the opportunity to start as a customer advisor. A year after my arrival, I was already a team leader.

     

    • What does your job at BlueLink bring you?

    My job at BlueLink allows me to practice my skills and acquire new ones. I learn to combine daily rigor and flexibility.

     

    • What is your best memory since your arrival?

    Oh, I think it’s Christmas party organized by BlueLink. I was touched by the welcome the teams gave to the new ones I was part of.

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    I recommend it already! For me BlueLink is the opportunity to pursue an international career while enjoying a great working atmosphere.