Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

Paris See current vacancies Prague See current vacancies Strasbourg See current vacancies Ile Maurice See current vacancies Sydney See current vacancies

Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

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    Meet your future colleagues

    Team Leader

    Tereza, Prague

    Thanks to BlueLink’s constantly evolving work environment, every day is a new adventure.

    Team Leader

    Tereza, Prague
    34 | Czech

    • What does your job at BlueLink bring you?

    Working at BlueLink gives me the opportunity to constantly learn new things and interact with colleagues from around the world. Thanks to an ever-changing work environment, every day is a new adventure.

     

    • What motivated you to join the group?

    The aerial domain interests me and I was attracted by the multicultural atmosphere. And that improves my language skills!

     

    • Since your arrival, have you evolved? What is your career in the company?

    My career has evolved continuously during my seven years at BlueLink. I started as a consultant on the “reservations” activity, then I became an expert product: my job was to help my colleagues on complex cases every day. I am now Team Leader. I manage the team that deals with VIP customers.

     

    • What is your best memory since you started at BlueLink?

    I think the best time I had was right after a coaching, when a counselor told me that he had finally understood the procedure thanks to my explanations.

    CUSTOMER ADVISOR

    Yoko, Sydney

    A day at BlueLink is as a mix of challenges and new, memorable encounters with customers!

    CUSTOMER ADVISOR

    Yoko, Sydney
    23 years old | Japanese

      • When did you start at BlueLink and in what position?

      I started in June 2018 and I have been working as a customer advisor.

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      • What convinced you to join BlueLink?

      The fact that I would join a multicultural company but also knowing that I would be able to use my knowledge and experience gained in the Tourism industry for an international group like BlueLink.

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      • In your opinion, what are the 3 qualities that you need to do your job properly?

      You have to listen customers carefully, express empathy and being accurate in the information provided to the customers.

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      • How would you describe a typical day at BlueLink?

      I would describe my day as a mix of challenges and new, memorable encounters with customers. It is also improving our skills every day.

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      • Would you recommend working at BlueLink to your friends? Why?

      I would definitely, as it gives you a great opportunity to develop your “soft skills” not only with customers but also through the friendly, supportive atmosphere among your colleagues!

    CUSTOMER ADVISOR

    Alexandra, Mauritius

    Joining the BlueConnect Centre killed two birds with one stone: joining a major group and getting involved in the airline industry, which has always interested me.

    CUSTOMER ADVISOR

    Alexandra, Mauritius
    29 years old | Mauritian

    • What convinced you to join the group?
    Joining the BlueConnect Centre killed two birds with one stone: joining a major group and getting involved in the airline industry, which has always interested me.

    • What does your job at BlueLink offer you?
    It gave me new professional experience with a French company, and I also met some welcoming and friendly people.

    • In your opinion, what 3 qualities do you need to do your job properly?
    I’d say you need to be quick yet thorough. But you can’t let that stop you being bold! And of course, in our job you need to be an excellent listener.

    • What’s a typical day like at BlueLink?
    It’s like a day with your family, thanks to the great atmosphere within the team, and also full of surprises, because every call is different.

    • Have you developed since you joined? what is your career path within the company ?
    Day-to-day, I’m a customer advisor. But I still get involved in other aspects, such as managing customer files and training new staff.

    • What is your best memory since you started?
    Without doubt, when the brand I’m an ambassador for was voted Customer Service of the Year 2015. It was a genuine reward for me and for all the team.

    • Would you recommend your friends to come and work for BlueLink? Why?
    Of course! Despite our hectic days, we work in a young and dynamic atmosphere, with great prospects for development.