Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

Paris See current vacancies Prague See current vacancies Strasbourg See current vacancies Mauritius See current vacancies Sydney See current vacancies Santiago See current vacancies

Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

    • paris

    sidney

    prague

    mauritius

    strasbourg

    Meet your future colleagues

    Advisor

    Brando, Santiago

    At the end of my training, I realised just how much I had grown and learned!

    Advisor

    Brando, Santiago
    25 | Venezuelan

    What does your job at BlueLink bring you?

    I wanted to do something new and this job allows me to constantly learn and develop, both professionally and personally. I also benefit from a great working environment. Each day is an opportunity to grow and the support you get from everyone plays a big part.

     

    What training did you follow within the company?

    As soon as I started, I was trained on customer relationship management software as well as on the rules of the loyalty programme.

     

    What is your best memory since your arrival?

    There have been several, I’m not sure if there’s just one that I could pick out. One that will always stick in my mind is the first day after training. The memory of these moments makes me realise just how much we grew and learned during that time.

     

    Would you advise a friend to come to work at BlueLink? Why ?

    Yes, because the working environment is really pleasant and, more generally, because it’s a company that cares about its employees.

    Team leader

    Niger, Sydney

    I like problems because they make my day more interesting.

    Team leader

    Niger, Sydney
    43 | Australian

    • When did you arrive at BlueLink and occupy a position?

    When the BlueLink Center opened in Sydney on June 9, 2009, I was acting as the selling agent for the paid tickets.

     

    • What does your job at BlueLink bring you?

    Diversity! Six years after arriving here, I continue to learn.

     

    • What do you think are the 3 qualities required to do your job well?

    It is necessary to be precise and attentive, in particular for the ticketing service, but that does not go without a form of flexibility also necessary to the teamwork.

     

    • What does a day at BlueLink look like?

    It is full of surprises! Our job is to provide solutions to the unpredictable difficulties that customers face. But I like these difficulties, because they enrich my daily work.

     

    • Since your arrival, have you evolved? What is your career in the company?

    Yes, in six years, I went from agent to product expert, before taking on the role of team leader.

     

    • What are you most proud of in your career?

    I am proud that my career is evolving at the same pace as our company. We share a little the same destiny!

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    For me, BlueLink brings together two things that are not always easy to combine: a pleasant work environment and career and salary prospects.

    Software developer

    Martin, Prague

    Every day, I develop my knowledge and skills through contact with my colleagues and customers.

    Software developer

    Martin, Prague
    30 | Czech

    • When did you arrive at BlueLink and occupy a position?

    I joined BlueLink in May 2006 as a computer developer.

     

    • What does your job at BlueLink bring you?

    Everyday enrichment. Every day, I develop my knowledge and my skills in contact with my colleagues and my clients.

     

    • Why did you choose this job?

    Just because I love him. I am sincerely passionate about what I do. • What does a day at BlueLink look like? The heart of my job is to develop applications. But that does not mean that my job is solitary! I attend many meetings and I interact a lot with my collaborators on new possible functionalities.

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    Absolutely. And for two reasons: because BlueLink is an innovative environment, where we work on new technologies, but also a nice and multicultural environment, where the collective has an important place.