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The guarantee of a response in under half an hour on social networks strengthens the Transavia brand

Official partner since its creation, BlueLink manages Transavia’s customer services on social media – a strategic channel for the airline.

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How to move from in-store customer service to online customer service while respecting its brand promise (five days before a lockdown)?

BlueLink manages the customer service of the new e-commerce company, Printemps.com

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In an online environment, how do you keep the brand promise by providing the kind of experience that clients expect: seamless and fluid?

BlueLink manages customer care for the French gem of luxury and technology, renowned for its high acoustical standards: Devialet

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Supporting and structuring the ramp-up of a turnkey customer service department

With a pragmatic consulting approach, BlueLink is supporting CEO Car Caring, the leading car concierge service in France.

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Taking off customer (and employee) satisfaction by optimising refund processes

With an approach based on the expertise of its teams dedicated to operational excellence, BlueLink supports Transavia in the continuous improvement of its customer service. Simplifying refund processes is part of this approach, allowing for increased satisfaction among the airline's passengers as well as its customer service teams. Overview.

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Focus on customer relations trends

Our experts decipher and analyse the latest customer relations trends for you.

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