Specialising in the air transport sector for the last 25 years, BlueLink has a team with extensive industry expertise at your disposal to provide tailor-made solutions and customised support for your customers.
With its international and diverse clientele, multiple products and services, complex regulation and intense media spotlight, air transport requires specialist knowledge and great responsiveness. As a subsidiary of Air France KLM, our group offers flexible solutions that develop and adapt to meet the challenges you face. With 34 processing languages and international coverage across five continents we offer a unique localised service to all our partners, 24/7/365.
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We provide support at every stage: from modelling your existing solution to ensuring its improvement, we will assist you in implementing excellent customer relations services.
Customer Relations Engineering
After performing an audit of your current situation, we support you in deciding on the key components of your customer relations and improving your customer handling to bring you closer to them.
Outsourcing Customer Relations
Entrusting a third party with your customer relations can be a source of concern. At Bluelink, we work to reduce this concern by objectively assessing the risks and benefits of outsourcing, and by offering you a no-commitment test phase.
Optimisation of Customer Relations
In order to improve the performance of your internal customer relations, we help you to model your forecast activity and to develop flow management and optimisation techniques.
As specialists in customer relations management, we convey your excellence in this area to your customers, and design solutions with you that fit with your brand.
Information, advice, sales and after-sales: we support your customers every step of the way.
Technical management of flight disruption – cancellation or changes to flight times – and passenger re-booking: all our expertise is available to help your customers.
Customer Relations Services
After-sales, sales complaints, baggage complaints: after-travel service is crucial in the air transport sector, so we take particular care of it.
Support for self-care, basket conversion rate, incremental sales, etc. Depending on your objectives, we can offer Click to Chat, Click to Call, Click to Video-call.
Customer Relations on social networks
On Twitter and Facebook, through private messaging or One-to-many, we help your customers on social networks using the appropriate community-based codes.
Loyalty programme customer services
Collect, multiply, spend, convert: at BlueLink, we are familiar with how all these work. Depending on your objectives, we can guide your loyalty programme customers in using their benefits.
Help-desk, débordement, extension horaire : nous prêtons main forte à vos points de vente en ville ou en aéroport et augmentons la disponibilité de vos plateaux d'affaires
Purchasing and Sales
Telesales, cross-selling, additional sales: we run incoming and outgoing call campaigns to boost your turnover.
Crisis Management Platform
Close to your customers and therefore aware of their needs, we can help when you are faced with a crisis. We prepare a plan that can be deployed rapidly, including a special phone number and dedicated website area. Once the crisis has been dealt with, we take action to win back your customers.
Fraud Prevention and Management
e-commerce payments, identity theft, web sales of stolen goods, etc. Managing customer relations also means ensuring that they are secure.
Get to know your customers better thanks to data collected through your customer relations. The better you know your customers, the closer you get to them.
Monitoring Customer Knowledge
To gain the trust of your customers, first you have to understand them. At BlueLink, we gather and analyse data from interactions with your customers to help you to get to know them better.
Voice of the Customer Monitoring
Customer relations opens a window directly onto your customers’ satisfaction. We set up a collection and listening system enabling feedback from your customers to be monitored and analysed, and targeted action taken.
Do you want to ask your customers’ views or make use of the opinions they express when contacting you or posting on social networks? We recommend appropriate solutions in accordance with your aims and constraints.
Our advisors are genuine ambassadors for your brand. By placing the human aspect of contact with your customers at the core of what we do, we help them forget about the distance between them and your brand.
This also applies to project leaders, supported by industry experts such as telecoms administrators or forecasters. Writer/advisors, sales staff.
Our Quality Commitment
BlueLink is NF Service EN 15838 “Customer Relations Service Centre” certified, for all its centres, including partner centres.
This certification is the result of an approach supported by all group staff, driven by a common aim: faultless quality in customer relations.
Our support tools
Focused on customised service and added value, our premium technological infrastructure is both robust and flexible. Our customer relations management services adapts to the needs of your customers and your brand.
A full, multi-channel platform, enhanced by a smart flow distribution engine and CRM and Social CRM solutions.
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