Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

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Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

    • paris

    sidney

    prague

    mauritius

    strasbourg

    Meet your future colleagues

    Team Leader

    Simone, Santiago

    On top of the professional experience, this job allows me to flourish thanks to excellent relationships with my colleagues as well as with customers!

    Team Leader

    Simone, Santiago
    56 | Brazilian

    What does your job at BlueLink bring you?

    On top of the professional experience, this job allows me to flourish thanks to excellent relationships with my colleagues as well as with customers!

     

    Why did you choose this job?

    I’ve always loved the world of tourism, travel, world cultures, and this job gives me access to all these aspects on a daily basis.

     

    Since your arrival, have you evolved? What is your career in the company?

    I’ve made progress in terms of what I know but also as a person. During my career, I have had the chance to help teams thanks to my experience in the field of IT and administration. I’ve been working for BlueLink for 7 years and was recently promoted to a new post. I’m delighted to have been given this professional recognition, and eager to take up new challenges!

     

    What is your best memory since you started at BlueLink?

    There are so many! With former colleagues I’m still friends with, as well as with new colleagues.

     

    Would you advise a friend to come to work at BlueLink? Why ?

    It’s a well organised company that rewards effort. That’s why I would definitely advise a friend to work at BlueLink.

    Client relationship manager

    Celia, Prague

    BlueLink provides the opportunity to build an international career while enjoying a great working atmosphere.

    Client relationship manager

    Celia, Prague
    27 | Portuguese

    • What motivated you to join the group?

    At 27, I am part of this graduated generation who is struggling to enter the job market. With a Master of International Management, a 6 months experience in Brazil and a mastery of 4 languages, I still found the doors closed when I started looking for work. And it is BlueLink who decided to trust me by giving me the opportunity to start as a customer advisor. A year after my arrival, I was already a team leader.

     

    • What does your job at BlueLink bring you?

    My job at BlueLink allows me to practice my skills and acquire new ones. I learn to combine daily rigor and flexibility.

     

    • What is your best memory since your arrival?

    Oh, I think it’s Christmas party organized by BlueLink. I was touched by the welcome the teams gave to the new ones I was part of.

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    I recommend it already! For me BlueLink is the opportunity to pursue an international career while enjoying a great working atmosphere.

    Software developer

    Martin, Prague

    Every day, I develop my knowledge and skills through contact with my colleagues and customers.

    Software developer

    Martin, Prague
    30 | Czech

    • When did you arrive at BlueLink and occupy a position?

    I joined BlueLink in May 2006 as a computer developer.

     

    • What does your job at BlueLink bring you?

    Everyday enrichment. Every day, I develop my knowledge and my skills in contact with my colleagues and my clients.

     

    • Why did you choose this job?

    Just because I love him. I am sincerely passionate about what I do. • What does a day at BlueLink look like? The heart of my job is to develop applications. But that does not mean that my job is solitary! I attend many meetings and I interact a lot with my collaborators on new possible functionalities.

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    Absolutely. And for two reasons: because BlueLink is an innovative environment, where we work on new technologies, but also a nice and multicultural environment, where the collective has an important place.