Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

Areas of expertise

air transport

tourism

luxury

culture

Careers that are right for you

Advisor-ambassador

Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

Team manager

In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

Trainer

At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

Program manager

Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

Innovation Project Leader

The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

Digital manager

Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

Customer knowledge consultant

Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

paris

sidney

prague

mauritius

strasbourg

Meet your future colleagues

Team Leader

Mariana, Prague

BlueLink gives me the chance to get closer to the whole word while achieving my life goal.

HEAD OF OPERATIONS & COMMERCIAL DEVELOPMENT

Keith, Sydney

From the first day, you feel supported and like part of the team.

What does your job at BlueLink bring you?

I get to work with a great group of highly skilled people and we are lucky enough to be representing high quality brands by providing solutions to manage their customer experience.

Knowing you are representing such prestigious brands and helping adding value to them is very satisfying.

At Bluelink every day is different and this makes it an exciting place to come back to each day.

What do you think are the 3 qualities required to do your job well?

In the customer experience industry whether you are dealing with a client or managing a team it is all about people so being passionate about communicating and helping people is key. Having a spirit of innovation to always want to improve and look for ways to do better is also important. In such a fast changing environment being flexible and adapting is also a big help.

What does a day at BlueLink look like?

I am lucky to work with some great teams who run the daily operations for our clients activities. I make sure to spend time with each of them and we are always reviewing our performance to see how we can improve the customer experience and how we can add more value. Another part of my role is to create, build and nurture relationships with representatives for the brands we represent and those that we hope to represent in the future. I work closely with them as we engage in planning and strategizing for their services.

Since your arrival, have you evolved? What is your career in the company?

I joined Bluelink in Sydney as it was just opening its offices and in the early days I was involved heavily in the setting up with a heavy focus on IT implementation projects. Not long after I was able to expand my responsibilities to include the management of all the operations teams in the centre. Over the years the team has grown in size and I have had the opportunity to grow along with it. Recently I have taken on the new challenge to continue to grow our centre through commercial development.

Would you advise a friend to come to work at BlueLink? Why ?

I would recommend it, we have an open and friendly atmosphere so everyone is happy to come to work. From the first day, you feel supported and part of a team.

VIP Client Relationship Manager

Aurélien, Prague

It was a perfect way to use my skills in an international and fast-growing environment.