Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

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Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

    • paris

    sidney

    prague

    mauritius

    strasbourg

    Meet your future colleagues

    HEAD OF OPERATIONS & COMMERCIAL DEVELOPMENT

    Keith, Sydney

    From the first day, you feel supported and like part of the team.

    HEAD OF OPERATIONS & COMMERCIAL DEVELOPMENT

    Keith, Sydney
    39 | Australian

    • What does your job at BlueLink bring you?

    I get to work with a great group of highly skilled people and we are lucky enough to be representing high quality brands by providing solutions to manage their customer experience.

    Knowing you are representing such prestigious brands and helping adding value to them is very satisfying.

    At Bluelink every day is different and this makes it an exciting place to come back to each day.

     

    • What do you think are the 3 qualities required to do your job well?

    In the customer experience industry whether you are dealing with a client or managing a team it is all about people so being passionate about communicating and helping people is key. Having a spirit of innovation to always want to improve and look for ways to do better is also important. In such a fast changing environment being flexible and adapting is also a big help.

     

    • What does a day at BlueLink look like?

    I am lucky to work with some great teams who run the daily operations for our clients activities. I make sure to spend time with each of them and we are always reviewing our performance to see how we can improve the customer experience and how we can add more value. Another part of my role is to create, build and nurture relationships with representatives for the brands we represent and those that we hope to represent in the future. I work closely with them as we engage in planning and strategizing for their services.

     

    • Since your arrival, have you evolved? What is your career in the company?

    I joined Bluelink in Sydney as it was just opening its offices and in the early days I was involved heavily in the setting up with a heavy focus on IT implementation projects. Not long after I was able to expand my responsibilities to include the management of all the operations teams in the centre. Over the years the team has grown in size and I have had the opportunity to grow along with it. Recently I have taken on the new challenge to continue to grow our centre through commercial development.

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    I would recommend it, we have an open and friendly atmosphere so everyone is happy to come to work. From the first day, you feel supported and part of a team.

    Team leader

    Niger, Sydney

    I like problems because they make my day more interesting.

    Team leader

    Niger, Sydney
    43 | Australian

    • When did you arrive at BlueLink and occupy a position?

    When the BlueLink Center opened in Sydney on June 9, 2009, I was acting as the selling agent for the paid tickets.

     

    • What does your job at BlueLink bring you?

    Diversity! Six years after arriving here, I continue to learn.

     

    • What do you think are the 3 qualities required to do your job well?

    It is necessary to be precise and attentive, in particular for the ticketing service, but that does not go without a form of flexibility also necessary to the teamwork.

     

    • What does a day at BlueLink look like?

    It is full of surprises! Our job is to provide solutions to the unpredictable difficulties that customers face. But I like these difficulties, because they enrich my daily work.

     

    • Since your arrival, have you evolved? What is your career in the company?

    Yes, in six years, I went from agent to product expert, before taking on the role of team leader.

     

    • What are you most proud of in your career?

    I am proud that my career is evolving at the same pace as our company. We share a little the same destiny!

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    For me, BlueLink brings together two things that are not always easy to combine: a pleasant work environment and career and salary prospects.

    VIP Client Relationship Manager

    Aurélien, Prague

    It was a perfect way to use my skills in an international and fast-growing environment.

    VIP Client Relationship Manager

    Aurélien, Prague
    30 | French

    • What brings your work to BlueLink?

    My work allows me to improve both personally and professionally as well as to support and strengthen my strengths.

     

    • What prompted you to choose this job?

    I already had an experience in customer satisfaction, VIP services and the airline industry. It was the best way to use my skills in an international and growing environment.

     

    • Has your career changed since joining BlueLink? What is your career in the company?

    Yes, I have evolved a lot in three years. I started as a consultant for the reservations department before becoming assistant manager of the French language team. Shortly after, I evolved as a manager of one of the VIP teams. After three years, I changed jobs again to become the new Elite Customer Service Manager. It is the ideal working environment to evolve at the same time as the company.

     

    • What is your best memory since you started at BlueLink?

    It’s hard enough to pick one, but I would say Christmas at the Grevin Museum. Everyone was on his 31! It’s an excellent memory!