Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

Paris See current vacancies Prague See current vacancies Strasbourg See current vacancies Mauritius See current vacancies Sydney See current vacancies Santiago See current vacancies

Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

    • paris

    sidney

    prague

    mauritius

    strasbourg

    Meet your future colleagues

    Team Leader

    Simone, Santiago

    On top of the professional experience, this job allows me to flourish thanks to excellent relationships with my colleagues as well as with customers!

    Team Leader

    Simone, Santiago
    56 | Brazilian

    What does your job at BlueLink bring you?

    On top of the professional experience, this job allows me to flourish thanks to excellent relationships with my colleagues as well as with customers!

     

    Why did you choose this job?

    I’ve always loved the world of tourism, travel, world cultures, and this job gives me access to all these aspects on a daily basis.

     

    Since your arrival, have you evolved? What is your career in the company?

    I’ve made progress in terms of what I know but also as a person. During my career, I have had the chance to help teams thanks to my experience in the field of IT and administration. I’ve been working for BlueLink for 7 years and was recently promoted to a new post. I’m delighted to have been given this professional recognition, and eager to take up new challenges!

     

    What is your best memory since you started at BlueLink?

    There are so many! With former colleagues I’m still friends with, as well as with new colleagues.

     

    Would you advise a friend to come to work at BlueLink? Why ?

    It’s a well organised company that rewards effort. That’s why I would definitely advise a friend to work at BlueLink.

    Team Leader

    Mariana, Prague

    BlueLink gives me the chance to get closer to the whole word while achieving my life goal.

    Team Leader

    Mariana, Prague
    33 | Mexican

    • What does your job at BlueLink bring you?

    Satisfaction, stability, pride and happiness! I had the honor to meet exciting people and different cultures. Every day, I am committed to fulfilling a mission that is to help others. I’m learning new and exciting things everyday. And above all, I had the opportunity to discover a job that I did not know and that corresponds to me totally.

     

    • Why did you choose this job?

    When I first discovered BlueLink, I realized it was the perfect place for me, with a multicultural environment and the ability to practice multiple languages!

     

    • Since your arrival, have you evolved? What is your career in the company?

    Absolutely. I started as a client advisor and then I was HR coordinator, and then HR specialist. I am also now helping new employees from abroad to settle in Prague.

     

    • What is your best memory since you started at BlueLink?

    There are several, but I will especially remember the moments of sharing between colleagues where we can enrich the diversity of each other. I also remember this moment when I represented BlueLink in Paris and Strasbourg with Pôle Emploi (public body responsible for employment in France) and the French government.

    Operational manager

    Sophie, Strasbourg

    The day goes by in a flash at BlueLink

    Operational manager

    Sophie, Strasbourg
    35 | French

    • What motivated you to join the group?

    BlueLink offers real prospects for evolution … it’s very motivating! I also find myself a lot in the values ​​of the group, including collective intelligence. My motto is besides “only one goes faster, together we go further”.

     

    • What does your job at BlueLink bring you?

    My arrival at BlueLink allowed me to rethink my managerial approach to promote the transmission of values, know-how and skills. Thanks to BlueLink, I have already evolved a lot.

     

    • What do you think are the 3 qualities required to do your job well?

    Listening, organization and a touch of audacity are essential to me!

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    Of course ! I have already advised three people to apply. The atmosphere in the center contributes to the well-being of employees … At BlueLink, we feel good … and the day goes by in a flash!