A career which opens up the world and your future
Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.
Areas of expertise
Careers that are right for you
Innovation Project Leader
Customer knowledge consultant
Meet your future colleagues
The company values my commitment and gives me responsibilities. We all work as a team and are a tight-knit group.
31 | Chilean
What does your job at BlueLink bring you?
I’ve been working for BlueLink for a little over a year now and am so grateful for all that I’ve learned and continue to learn. The company values my commitment and gives me responsibilities. We all work as a team and are a tight-knit group. So I always want to outdo myself!
Why did you choose this job?
I was an English teacher and was devoted to the teaching profession for several years. I wanted to work in a field other than education and BlueLink gave me the opportunity to add to my professional experience. When I arrived, I knew nothing about the airline sector. The training during the first months was really comprehensive, motivating and stimulating. I seemed to learn something new every day.
What is your best memory since you started at BlueLink?
What I really like about BlueLink is the importance that the company attaches to the well-being of its personnel, by making us feel part of a team, by valuing us, by being there for us and by prioritising our day-to-day comfort at work.
Would you advise a friend to come to work at BlueLink? Why ?
Yes, because I think it’s a company that allows you to learn and grow, with possibilities for professional advancement in different departments. I also find that it cares about its personnel, by offering them an excellent working environment with managers we can always count on and who are close to us.
HEAD OF OPERATIONS & COMMERCIAL DEVELOPMENT
From the first day, you feel supported and like part of the team.
HEAD OF OPERATIONS & COMMERCIAL DEVELOPMENT
39 | Australian
- What does your job at BlueLink bring you?
I get to work with a great group of highly skilled people and we are lucky enough to be representing high quality brands by providing solutions to manage their customer experience.
Knowing you are representing such prestigious brands and helping adding value to them is very satisfying.
At Bluelink every day is different and this makes it an exciting place to come back to each day.
- What do you think are the 3 qualities required to do your job well?
In the customer experience industry whether you are dealing with a client or managing a team it is all about people so being passionate about communicating and helping people is key. Having a spirit of innovation to always want to improve and look for ways to do better is also important. In such a fast changing environment being flexible and adapting is also a big help.
- What does a day at BlueLink look like?
I am lucky to work with some great teams who run the daily operations for our clients activities. I make sure to spend time with each of them and we are always reviewing our performance to see how we can improve the customer experience and how we can add more value. Another part of my role is to create, build and nurture relationships with representatives for the brands we represent and those that we hope to represent in the future. I work closely with them as we engage in planning and strategizing for their services.
- Since your arrival, have you evolved? What is your career in the company?
I joined Bluelink in Sydney as it was just opening its offices and in the early days I was involved heavily in the setting up with a heavy focus on IT implementation projects. Not long after I was able to expand my responsibilities to include the management of all the operations teams in the centre. Over the years the team has grown in size and I have had the opportunity to grow along with it. Recently I have taken on the new challenge to continue to grow our centre through commercial development.
- Would you advise a friend to come to work at BlueLink? Why ?
I would recommend it, we have an open and friendly atmosphere so everyone is happy to come to work. From the first day, you feel supported and part of a team.
Every day, I develop my knowledge and skills through contact with my colleagues and customers.
30 | Czech
• When did you arrive at BlueLink and occupy a position?
I joined BlueLink in May 2006 as a computer developer.
• What does your job at BlueLink bring you?
Everyday enrichment. Every day, I develop my knowledge and my skills in contact with my colleagues and my clients.
• Why did you choose this job?
Just because I love him. I am sincerely passionate about what I do. • What does a day at BlueLink look like? The heart of my job is to develop applications. But that does not mean that my job is solitary! I attend many meetings and I interact a lot with my collaborators on new possible functionalities.
• Would you advise a friend to come to work at BlueLink? Why ?
Absolutely. And for two reasons: because BlueLink is an innovative environment, where we work on new technologies, but also a nice and multicultural environment, where the collective has an important place.