Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

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Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

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    strasbourg

    Meet your future colleagues

    Operations & IT Manager

    Keith, Sydney

    From the first day, you feel supported and like part of the team.

    Operations & IT Manager

    Keith, Sydney
    33 | Australian

    • What does your job at BlueLink bring you?

    My job is to take up challenges every day! Here I evolve constantly, both professionally and personally.

     

    • What do you think are the 3 qualities required to do your job well?

    You have to be versatile and know how to work under pressure, but without compromising your interpersonal skills, which remain at the heart of our business.

     

    • What does a day at BlueLink look like?

    I work in the information systems department. Every day, I have to report to the supervisors of the state of IT resources (availability, operationality). We then decide together on the action plan for the day. I also solve occasional malfunctions in the various services.

     

    • Since your arrival, have you evolved? What is your career in the company?

    I learned everything here. When I arrived, I started in information systems. Soon, there was an opportunity to expand my scope of responsibilities in terms of business and team management. I accepted even if it meant assuming several functions at the same time. It’s a challenge that I think I have raised pretty well!

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    I would recommend it above all for the open and friendly atmosphere that reigns among the employees who take care of each other. From the first day, you feel supported and fully integrated into the team.

    VIP Client Relationship Manager

    Aurélien, Prague

    It was a perfect way to use my skills in an international and fast-growing environment.

    VIP Client Relationship Manager

    Aurélien, Prague
    30 | French

    • What brings your work to BlueLink?

    My work allows me to improve both personally and professionally as well as to support and strengthen my strengths.

     

    • What prompted you to choose this job?

    I already had an experience in customer satisfaction, VIP services and the airline industry. It was the best way to use my skills in an international and growing environment.

     

    • Has your career changed since joining BlueLink? What is your career in the company?

    Yes, I have evolved a lot in three years. I started as a consultant for the reservations department before becoming assistant manager of the French language team. Shortly after, I evolved as a manager of one of the VIP teams. After three years, I changed jobs again to become the new Elite Customer Service Manager. It is the ideal working environment to evolve at the same time as the company.

     

    • What is your best memory since you started at BlueLink?

    It’s hard enough to pick one, but I would say Christmas at the Grevin Museum. Everyone was on his 31! It’s an excellent memory!

    Team Leader

    Tereza, Prague

    Thanks to BlueLink’s constantly evolving work environment, every day is a new adventure.

    Team Leader

    Tereza, Prague
    34 | Czech

    • What does your job at BlueLink bring you?

    Working at BlueLink gives me the opportunity to constantly learn new things and interact with colleagues from around the world. Thanks to an ever-changing work environment, every day is a new adventure.

     

    • What motivated you to join the group?

    The aerial domain interests me and I was attracted by the multicultural atmosphere. And that improves my language skills!

     

    • Since your arrival, have you evolved? What is your career in the company?

    My career has evolved continuously during my seven years at BlueLink. I started as a consultant on the “reservations” activity, then I became an expert product: my job was to help my colleagues on complex cases every day. I am now Team Leader. I manage the team that deals with VIP customers.

     

    • What is your best memory since you started at BlueLink?

    I think the best time I had was right after a coaching, when a counselor told me that he had finally understood the procedure thanks to my explanations.