Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

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Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

    • paris

    sidney

    prague

    mauritius

    strasbourg

    Meet your future colleagues

    Team leader

    Niger, Sydney

    I like problems because they make my day more interesting.

    Team leader

    Niger, Sydney
    43 | Australian

    • When did you arrive at BlueLink and occupy a position?

    When the BlueLink Center opened in Sydney on June 9, 2009, I was acting as the selling agent for the paid tickets.

     

    • What does your job at BlueLink bring you?

    Diversity! Six years after arriving here, I continue to learn.

     

    • What do you think are the 3 qualities required to do your job well?

    It is necessary to be precise and attentive, in particular for the ticketing service, but that does not go without a form of flexibility also necessary to the teamwork.

     

    • What does a day at BlueLink look like?

    It is full of surprises! Our job is to provide solutions to the unpredictable difficulties that customers face. But I like these difficulties, because they enrich my daily work.

     

    • Since your arrival, have you evolved? What is your career in the company?

    Yes, in six years, I went from agent to product expert, before taking on the role of team leader.

     

    • What are you most proud of in your career?

    I am proud that my career is evolving at the same pace as our company. We share a little the same destiny!

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    For me, BlueLink brings together two things that are not always easy to combine: a pleasant work environment and career and salary prospects.

    Operational manager

    Sophie, Strasbourg

    The day goes by in a flash at BlueLink

    Operational manager

    Sophie, Strasbourg
    35 | French

    • What motivated you to join the group?

    BlueLink offers real prospects for evolution … it’s very motivating! I also find myself a lot in the values ​​of the group, including collective intelligence. My motto is besides “only one goes faster, together we go further”.

     

    • What does your job at BlueLink bring you?

    My arrival at BlueLink allowed me to rethink my managerial approach to promote the transmission of values, know-how and skills. Thanks to BlueLink, I have already evolved a lot.

     

    • What do you think are the 3 qualities required to do your job well?

    Listening, organization and a touch of audacity are essential to me!

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    Of course ! I have already advised three people to apply. The atmosphere in the center contributes to the well-being of employees … At BlueLink, we feel good … and the day goes by in a flash!

    CUSTOMER ADVISOR

    Alexandra, Mauritius

    Joining the BlueConnect Centre killed two birds with one stone: joining a major group and getting involved in the airline industry, which has always interested me.

    CUSTOMER ADVISOR

    Alexandra, Mauritius
    29 years old | Mauritian

    • What convinced you to join the group?
    Joining the BlueConnect Centre killed two birds with one stone: joining a major group and getting involved in the airline industry, which has always interested me.

    • What does your job at BlueLink offer you?
    It gave me new professional experience with a French company, and I also met some welcoming and friendly people.

    • In your opinion, what 3 qualities do you need to do your job properly?
    I’d say you need to be quick yet thorough. But you can’t let that stop you being bold! And of course, in our job you need to be an excellent listener.

    • What’s a typical day like at BlueLink?
    It’s like a day with your family, thanks to the great atmosphere within the team, and also full of surprises, because every call is different.

    • Have you developed since you joined? what is your career path within the company ?
    Day-to-day, I’m a customer advisor. But I still get involved in other aspects, such as managing customer files and training new staff.

    • What is your best memory since you started?
    Without doubt, when the brand I’m an ambassador for was voted Customer Service of the Year 2015. It was a genuine reward for me and for all the team.

    • Would you recommend your friends to come and work for BlueLink? Why?
    Of course! Despite our hectic days, we work in a young and dynamic atmosphere, with great prospects for development.