Join us

A career which opens up the world and your future

Do you want an international dimension to your career while discovering an exciting profession? Step aboard for the BlueLink adventure. A subsidiary of Air France KLM, we make our customer service expertise available to prestigious brands. Young, innovative and in step with the digital age, at BlueLink we care about our staff’s professional and personal development. Different professions, languages, countries and cultures… if you join the group, your talent can develop in a dynamic and stimulating environment.

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Areas of expertise

Careers that are right for you

Advisor-ambassador

  • Put aside physical distance; form a special relationship between the represented brand and the customer; create an emotional bond by demonstrating intelligence, empathy and audacity: these are all part of a customer advisor’s expertise. Acting as real ambassadors, advisors take care of every customer to ensure they have a seamless, personalised experience throughout, whichever communication channel they use.

    • Team manager

  • In charge of a team of customer advisors, the team manager is responsible for the proper implementation of the tasks entrusted to his staff and monitors that performance targets are being met. Like the conductor of an orchestra, he manages the schedule and how tasks are organised on a daily basis, but also supports his advisors in developing their careers.

    • Trainer

  • At BlueLink, staff development is a priority. Thus, trainers have a key role to play in the Group, ensuring that the theoretical and practical knowledge relating to customer service professions is transferred thus ensuring impeccable quality of service.

    • Program manager

  • Thorough, proactive and dynamic, the program manager is responsible for all of a brand’s activities locally and internationally. To achieve this, he is their dedicated point of contact, ensuring that performance targets are achieved.

    • Innovation Project Leader

  • The Innovation Project Leader co-ordinates the design and implementation of projects impacting BlueLink in terms of innovation. To achieve this, he is responsible for keeping the group at the cutting edge in terms of methods and tools to use and services provided.

    • Digital manager

  • Responsible for BlueLink’s online reputation, the Digital manager produces influence and e-reputation strategies on new media and social networks. He also carries out impact studies after promotional campaigns have been run.

    • Customer knowledge consultant

  • Responsible for analysing customer data, his main mission is to listen to, study and analyse messages resulting from interactions between advisors and customers over the various communication channels. Listening actively, being proactive, being analytical and able to take an overview… all these skills allow him to identify instruments for improvement, to put forward action plans, thereby contributing to the success of the brands.

    • paris

    sidney

    prague

    mauritius

    strasbourg

    Meet your future colleagues

    Team Leader

    Mariana, Prague

    BlueLink gives me the chance to get closer to the whole word while achieving my life goal.

    Team Leader

    Mariana, Prague
    33 | Mexican

    • What does your job at BlueLink bring you?

    Satisfaction, stability, pride and happiness! I had the honor to meet exciting people and different cultures. Every day, I am committed to fulfilling a mission that is to help others. I’m learning new and exciting things everyday. And above all, I had the opportunity to discover a job that I did not know and that corresponds to me totally.

     

    • Why did you choose this job?

    When I first discovered BlueLink, I realized it was the perfect place for me, with a multicultural environment and the ability to practice multiple languages!

     

    • Since your arrival, have you evolved? What is your career in the company?

    Absolutely. I started as a client advisor and then I was HR coordinator, and then HR specialist. I am also now helping new employees from abroad to settle in Prague.

     

    • What is your best memory since you started at BlueLink?

    There are several, but I will especially remember the moments of sharing between colleagues where we can enrich the diversity of each other. I also remember this moment when I represented BlueLink in Paris and Strasbourg with Pôle Emploi (public body responsible for employment in France) and the French government.

    Client relationship manager

    Celia, Prague

    BlueLink provides the opportunity to build an international career while enjoying a great working atmosphere.

    Client relationship manager

    Celia, Prague
    27 | Portuguese

    • What motivated you to join the group?

    At 27, I am part of this graduated generation who is struggling to enter the job market. With a Master of International Management, a 6 months experience in Brazil and a mastery of 4 languages, I still found the doors closed when I started looking for work. And it is BlueLink who decided to trust me by giving me the opportunity to start as a customer advisor. A year after my arrival, I was already a team leader.

     

    • What does your job at BlueLink bring you?

    My job at BlueLink allows me to practice my skills and acquire new ones. I learn to combine daily rigor and flexibility.

     

    • What is your best memory since your arrival?

    Oh, I think it’s Christmas party organized by BlueLink. I was touched by the welcome the teams gave to the new ones I was part of.

     

    • Would you advise a friend to come to work at BlueLink? Why ?

    I recommend it already! For me BlueLink is the opportunity to pursue an international career while enjoying a great working atmosphere.

    CUSTOMER ADVISOR

    Alexandra, Mauritius

    Joining the BlueConnect Centre killed two birds with one stone: joining a major group and getting involved in the airline industry, which has always interested me.

    CUSTOMER ADVISOR

    Alexandra, Mauritius
    29 years old | Mauritian

    • What convinced you to join the group?
    Joining the BlueConnect Centre killed two birds with one stone: joining a major group and getting involved in the airline industry, which has always interested me.

    • What does your job at BlueLink offer you?
    It gave me new professional experience with a French company, and I also met some welcoming and friendly people.

    • In your opinion, what 3 qualities do you need to do your job properly?
    I’d say you need to be quick yet thorough. But you can’t let that stop you being bold! And of course, in our job you need to be an excellent listener.

    • What’s a typical day like at BlueLink?
    It’s like a day with your family, thanks to the great atmosphere within the team, and also full of surprises, because every call is different.

    • Have you developed since you joined? what is your career path within the company ?
    Day-to-day, I’m a customer advisor. But I still get involved in other aspects, such as managing customer files and training new staff.

    • What is your best memory since you started?
    Without doubt, when the brand I’m an ambassador for was voted Customer Service of the Year 2015. It was a genuine reward for me and for all the team.

    • Would you recommend your friends to come and work for BlueLink? Why?
    Of course! Despite our hectic days, we work in a young and dynamic atmosphere, with great prospects for development.