Consultancy & strategy
We provide support at every stage: from modelling your existing solution to ensuring its improvement, we will assist you in implementing excellent customer relations services.
Customer Relations Engineering
After performing an audit of your current situation, we support you in deciding on the key components of your customer relations and improving your customer handling to bring you closer to them.
Outsourcing Customer Relations
Entrusting a third party with your customer relations can be a source of concern. At Bluelink, we work to reduce this concern by objectively assessing the risks and benefits of outsourcing, and by offering you a no-commitment test phase.
Optimisation of Customer Relations
In order to improve the performance of your internal customer relations, we help you to model your forecast activity and to develop flow management and optimisation techniques.