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Optimising and Professionalising a Customer Service Department in the Home‑Care Sector

In a sector where the quality of human relationships is essential, Onela, one of France’s leading home‑care providers, decided to strengthen the efficiency of its Network Relay Service (SRR). To achieve this, the company called on BlueLink’s expertise as part of an operational consulting mission.

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Taking off customer (and employee) satisfaction by optimising refund processes

With an approach based on the expertise of its teams dedicated to operational excellence, BlueLink supports Transavia in the continuous improvement of its customer service. Simplifying refund processes is part of this approach, allowing for increased satisfaction among the airline’s passengers as well as its customer service teams. Overview.

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Supporting and structuring the ramp-up of a turnkey customer service department

With a pragmatic consulting approach, BlueLink is supporting CEO Car Caring, the leading car concierge service in France.

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In an online environment, how do you keep the brand promise by providing the kind of experience that clients expect: seamless and fluid?

BlueLink manages customer care for the French gem of luxury and technology, renowned for its high acoustical standards: Devialet

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How to move from in-store customer service to online customer service while respecting its brand promise (five days before a lockdown)?

BlueLink manages the customer service of the new e-commerce company, Printemps.com

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The guarantee of a response in under half an hour on social networks strengthens the Transavia brand

Official partner since its creation, BlueLink manages Transavia’s customer services on social media – a strategic channel for the airline.

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