To support you in your customer experience projects.
We design a customer relations strategy, for you and with you, in line with your brand DNA and support you in its operational deployment. Having conducted a comprehensive audit of your relations, we advise you on potential outsourcing of your customer relations, always remembering to maintain the balance between economic performance and high-quality relations.
Overhaul of your customer relations strategy and definition of its premium positioning
Development of your loyalty programmes
Design of the customer journey and contact points
Service Excellence audit
Assistance obtaining the “Service Excellence” label
Audit of your Intraday-Management
Empowerment programme for customer relations teams
They chose us and we are proud to support them in a partnership of mutual trust and co-construction.