Customer Relations Engineering
After performing an audit of your current situation, we support you in deciding on the key components of your customer relations and improving your customer handling to bring you closer to them.
Omnichannel Customer Experience
The types of contact channel used and their ease of access shape the customer experience. We help you to construct this experience using a simple, pragmatic method that makes implementation easier.
“Web & Social” Customer Service
We look at the challenges facing your business and the aims of your digital strategy in order to make recommendations on the social platforms, web assistance technologies and skills profiles that are best suited.
Voice of the Customer Programme
After assessing the maturity of your listening skills, we identify together the aims to be achieved and key performance indicators (KPIs) and we then recommend the most suitable skills and technology.
Customer Relations Excellence Programme
We identify, with you, the aims to be achieved and the KPIs in order to evaluate them, then we help you in raising your customer relations team to a level of excellence. We deliver an implementation plan containing recommendations, a method and a breakdown of the resources required.
Operational Excellence Programme
We help you to identify untapped sources of economic performance and to measure the satisfaction of your customers. We map your existing procedures, provide figures for potential savings and deliver a ready-to-deploy action plan.
Fraud Detection and Prevention
Following an audit of your current system, we assess the risk of fraud for your business (the probability and financial impact) and put forward a prevention plan that includes the appropriate methods and technologies for the challenges you face.