Customer Relations Services

Pre-sale, sale, after-sales, complaints: we support your customers every step of the way.

Web-assistance

Support for self-care, basket conversion rate, incremental sales, etc. Depending on your objectives, we can offer Click to Chat, Click to Call, Click to Video-call along with the specialist skills required.

Customer Relations on social networks

On Twitter and Facebook, through private messaging or One-to-many, we help your customers on social networks using the appropriate community-based codes.

Loyalty programme customer services

Collect, multiply, spend, convert: at BlueLink, we are familiar with how all these work. Depending on your objectives, we can guide your loyalty programme customers in using their benefits.

"B-to-B" Assistance

Help-desk, overflow, extended hours: we provide help at your usual points of sale, improving your availability.

Purchasing and Sales

Telesales, cross-selling, additional sales: we run incoming and outgoing call campaigns to boost your turnover.

Crisis Management Platform

Close to your customers and therefore aware of their needs, we can help when you are faced with a crisis. We prepare a plan that can be deployed rapidly, including a special phone number and dedicated website area. Once the crisis has been dealt with, we take action to win back your customers.

Fraud Prevention and Management

e-commerce payments, identity theft, web sales of stolen goods, etc. Managing customer relations also means ensuring that they are secure.

Back-office Support