Customer relationship management

As specialists in customer relations management, we convey your customer relations excellence and play a role in generating value, both in increasing turnover and customer experience quality.

Experts in customer relations for over 25 years, we design solutions to suit you. We believe that the human factor is at the heart of value-creating customer relations for any business. We provide you with customer advisers with a deep understanding of the codes and values of your brand enabling them to become genuine ambassadors. 34 languages, located close to your markets, available 24/7/365, expertise specific to your industry: your customers are our priority.

Contact

For further information or a quote, don't hesitate to contact us

Our solutions

Customer Relations Services

Pre-sale, sale, after-sales, complaints: we support your customers every step of the way.

Web-assistance

Support for self-care, basket conversion rate, incremental sales, etc. Depending on your objectives, we can offer Click to Chat, Click to Call, Click to Video-call along with the specialist skills required.

Customer Relations on social networks

On Twitter and Facebook, through private messaging or One-to-many, we help your customers on social networks using the appropriate community-based codes.

Loyalty programme customer services

Collect, multiply, spend, convert: at BlueLink, we are familiar with how all these work. Depending on your objectives, we can guide your loyalty programme customers in using their benefits.

"B-to-B" Assistance

Help-desk, overflow, extended hours: we provide help at your usual points of sale, improving your availability.

Purchasing and Sales

Telesales, cross-selling, additional sales: we run incoming and outgoing call campaigns to boost your turnover.

Crisis Management Platform

Close to your customers and therefore aware of their needs, we can help when you are faced with a crisis. We prepare a plan that can be deployed rapidly, including a special phone number and dedicated website area. Once the crisis has been dealt with, we take action to win back your customers.

Fraud Prevention and Management

e-commerce payments, identity theft, web sales of stolen goods, etc. Managing customer relations also means ensuring that they are secure.

Back-office Support

Nos références

Without this level of involvement from the BlueLink team, we would never have won this prize

Hélène Abraham, Executive Vice President - Commercial

The BlueLink team took full ownership of the services we offer and our values

Florence Rouah, Web, Distribution and Pricing Manager

BlueLink knows how to combine competitive pricing with quality of service

Camille Comte, Customer experience manager chez Transavia France et Wieke Vrielink, Head of Customer Services chez Transavia Hollande.

We are able to rely on advisors who position themselves as ambassadors for our brand

Sophie Privat, Operations and web manager for the Flying Blue programme

The continuing extension of our collaboration is based on our complete trust in the BlueLink team

Stanislas Chavanat, Vice President - Head of Consumer Acquisition

A team of experts, and a dedicated contact who swiftly responds to our needs: BlueLink is a partner in whom we can trust

Emmanuel Faverjon, DICP Remote Banking manager

BlueLink built our Customer Services from A to Z and did it in record time

Joan Sheridan, Customer Care & Staff Travel Manager

Our sales conversion rate has increased by 10% for a year thanks to the work of BlueLink

Quentin Briard, Club Med General Manager, Australia and New Zealand

BlueLink delivers inspired service: professional, proficient, courteous, and caring!

Bob Hannah, Regional Director EMEA Sales

BlueLink has helped create a comprehensive customer service provision, made possible through building a client relationship built on trust

Sylvie Souprayen, BlueLink project manager

BlueLink offers us innovative business opportunities

David Collyer, Senior Director Strategic Alliance

Our advantages

Our experts, our expertise

At BlueLink, our advisors are genuine ambassadors for your brand. By placing the human aspect of contact with your customers at the core of what we do, we help them forget about the distance between them and your brand.

This also applies to project leaders, supported by industry experts such as telecoms administrators or forecasters. Writer advisors, sales staff.

Our Quality Commitment

BlueLink is NF Service EN 15838 “Customer Relations Service Centre” certified, for all its centres, including partner centres.

This certification is the result of an approach supported by all group staff, driven by a common aim: faultless quality in customer relations.

Our support tools

Focused on customised service and added value, our premium technological infrastructure is both robust and flexible. Our customer relations management services adapts to the needs of your customers and your brand.

A full, multi-channel platform, enhanced by a smart flow distribution engine and CRM and Social CRM solutions.