CEO
CEO
A graduate of HEC, Frank Legré began his career at Air France in 1987. His career with the airline has led him to hold several positions abroad. In 1998 he headed the Andean countries region (Colombia, Ecuador, Venezuela, Peru and Bolivia). He was then appointed Sales Director of the Europe – North Africa network, before becoming General Manager Greater China for Air France and KLM. In 2009, he was appointed Vice President Direct Sales & Services. In this context, he is in charge of the network of Air France and KLM’s international centres (own, subsidiary and outsourced) as well as the Group’s sales policy and direct sales tools. He then held the position of Senior Vice President Africa of Air France-KLM and took responsibility for the carrier’s commercial and operational activities on this continent. He joined BlueLink on October 1st, 2019 as Group Chief Executive Officer.
Customer Engagement Director
Customer Engagement Director
Marc Breiner has developed an in-depth knowledge of all the customer relationship trades. After initial experience as a customer advisor at BlueLink – formerly Fréquence Plus Services – he quickly took on managerial functions. He was then appointed Operations Manager of Air France’s former loyalty program Fréquence Plus, and participated in the creation of the Flying Blue program. Later Marc Breiner joined BCD Travel, a network of business travel agencies, as the Operations Director. In 2007, he joined BlueLink’s teams again and was in charge of managing the group’s Czech subsidiary. With the establishment of the Sydney and Mauritius centres, and central management of the various Group activities, he now runs BlueLink International Operations. In 2010, he became Director of the Group’s Operations and has been in charge of all the BlueLink centres in France and abroad. Since 2017, he supports Customer Engagement Direction.
Information Systems Director
Information Systems Director
Stéphan Laluque began his career in 1998, as a Systems and Networks Engineer for the IT Department at Umanis. He rapidly assumed managerial responsibilities and contributed to developing Information Systems for its international subsidiaries. Stéphan Laluque then became an IT manager. In 2004, he joined BlueLink as an IT operations manager. In 2009 Stéphan Laluque was subsequently promoted to head of IT, and then assumed the management of the Group’s IT in 2013. His main mission is to provide support for BlueLink’s development by implementing sturdy, efficient and cutting-edge Technological Solutions in line with the Group’s strategy.
Chief Financial Officer
Chief Financial Officer
Frédérique Lacombe began her career in the financial markets. After 5 years’ experience, she joined Framatome (now Areva), where she stayed for 10 years, as Assistant Treasurer. She then went on to join Air France for 13 years as Treasurer then SVP Corporate Finance and Treasury. Her remit covered international cash management, coordination of payment means and management of interest-rate risk and currency risk, as well as the Air France group’s financing policy. In 2016, she was made Chief Financial Officer of the BlueLink group, where she is in charge of management control, accounting, purchasing and legal affairs.
Business Development Deputy Director
Business Development Deputy Director
Graduated in international relations, Felipe Franco started his career at BlueLink Prague in 2007 as a customer advisor. He then held various posts before being assigned responsibility for the “luggage” department in 2010. In 2013, he implemented HOP! activities in BlueLink Prague centre then assumed responsibility for several client accounts. In September 2015, he was appointed head of the sales and service Air France Centre in Guangzhou, China. He becomes Deputy Director of commercial Development in October 2017, with a France and international scope.
Innovation Lab & Consulting Director
Innovation Lab & Consulting Director
With her Masters Degree in business and international organisations communications from the Celsa at the Sorbonne, Aurélie Sutter started her career path with various missions in agencies, as well as with transportation sector companies, managing internal and external communication. She joined the BlueLink group in January 2007, which was then undergoing deep change, in order to set up a global communication department and especially to manage the company’s name change project, which became “BlueLink” in April 2008. Aurélie developed the brand’s new universe with her team, as well as all the communication materials. Appointed Group Communications and Brand Image Director in January 2014, she has worked to develop internal communication at group level and to promote the company to various external audiences. In July 2016, she also was appointed Director of Business Development, Marketing and Communications, working on the positioning of BlueLink on the market while expanding the group’s customer portfolio. In October 2017, Aurélie Sutter was entrusted with the creation and facilitation of a Consulting unit for the BlueLink group. This new organisation will be accompanied by an Innovation Lab the following year: it is an agile and participative transformation initiative aimed at developing BlueLink’s service offering in order to position the group as a partner in the relational experience of brands.
Human Resources Director
Human Resources Director
Jean-Pierre Germain studied Human Resources and Sales, both in France and abroad. He began his career 27 years ago, working first in wholesale distribution in Italy, then for a consulting firm in logistics training and customer relationships. He later joined the Air France KLM group, holding various HR positions, including in Passenger services (Charles de Gaulle, Orly, French provinces), in Maintenance at Air France Industries, and in Cargo at Air France KLM Martinair Cargo, where he was in charge of the customer relations platforms in France and internationally. In 2014, he joined Sodexi Express International as Human Resources Director. Jean-Pierre Germain will take up his duties as BlueLink’s Human Resources Director in November 2018.
Centre Manager, Paris
Centre Manager, Paris
Nadera Malki joined the group in 1996. She held several senior positions that enabled her to develop expert knowledge in operational customer relations management, especially issues regarding loyalty, complaints, sales and telemarketing in the luxury, air transport, tourism and culture sectors. She took over as manager of the Ivry-sur-Seine (Paris area) centre in 2006, after being awarded a degree in management from the EDHEC Business School in Nice.
Centre Manager, Prague
Centre Manager, Prague
Holder of a Masters in International and European Law, Vincent Leonardi has completed a variety of legal missions with ministries and legal practices in France. He joined the BlueLink Group’s Prague Centre in January 2006 and held several operational posts there, before becoming operations and customer relations manager, managing an international team of more than 30 managers and 400 staff (from 35 nationalities). He managed BlueConnect, a centre set up in 2010 as a result of a partnership between BlueLink and Rogers Aviation, located in Mauritius. He returns to Prague in 2017 to take the helm of the centre.
Centre Manager, Strasbourg
Centre Manager, Strasbourg
Estelle Charretton holds a Master LEA in “Business Studies” and a Cambridge diploma in the English language. During her 20 years with BlueLink, she has acquired solid experience of the customer relations professions: customer advisor, product expert, manager and deputy head of operations. In 2013, she was appointed Program Manager of our client Hop! where she supported the operational management of teams and the relationship with the brand, while ensuring the profitability of the account. In particular, she led teams at the centres in Paris, Prague and Mauritius to the airline’s victory at the prestigious “Customer Service of the Year” awards in 2015 and 2017.
Estelle Charretton took the helm of the Strasbourg centre from its opening in 2016.
Centre Manager, Mauritius
Centre Manager, Mauritius
With more than 15 years of experience in customer relations, Christophe Lerat has a deep breadth of expertise covering all domains and trades in the industry. He started out as a customer advisor then product expert and he quickly moved his way up to operational management as a manager. He then worked on a famous luxury brand account as program manager. To achieve this, he supported the operational management of teams and the relationship with the brand, while ensuring the profitability of the account. Christophe Lerat was head of operations at the Paris centre before taking the helm of the Mauritius centre in 2017.
Centre Manager, Sydney
Centre Manager, Sydney
Centre Manager, Santiago de Chile
Centre Manager, Santiago de Chile
Carola Chinchon has a degree in Foreign Languages from the Catholic University of Chile and a degree in Business Administration. She has over 20 years of experience in the airline industry, working for three major airlines: Lan Chile, Swissair and most recently Air France, where she was head of sales for 7 years. Carola Chinchon is also a pilot and a reserve officer in the Chilean Air Force. She has been in charge of the Santiago Centre since February 2019.
In France, our centre is located at Ivry-sur-Seine, near Paris. Situated few minutes from the capital, the site is close to the headquarters of our major clients. 500 staff from over 30 nationalities manage their customer relations in 16 languages: Cantonese, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Literary Arabic, Mandarin, Portuguese, Romanian, Russian, Spanish and Taiwanese.
Brazilian Portuguese
Bulgarian
Czech
Bahasa d'Indonésie
Danish
Dutch
English
Finnish
French
German
Greek
Hebrew
Hungarian
Indonesian Bahasa
Italian
Japanese
Kazakh
Korean
Literary Arabic
Malaysian Bahasa
Mandarin
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Spanish
Swedish
Taiwanese
Thai
Turkish
Ukrainian
