At the initiative of the BlueLink Innovation Lab, an exclusive morning of discussions recently brought together customer relationship professionals around a topic at the heart of today’s transformation: artificial intelligence. On this occasion, Air France teams shared their experience and perspective on the opportunities AI offers to support the evolution of customer advisor roles and […]
BlueLink is continuing its international expansion with the opening of a new customer relations platform in Bogotá, Colombia. Established in partnership with ADM Value, this strategic operation strengthens the Group’s presence across the Americas and expands its multilingual offering for both North and Latin American markets. This new milestone complements BlueLink’s customer relations network in […]
To be published on 27 May by Dunod, Luxe Renaissance is the new book by Éric Brione, co-written with Anaïs Duquesne. For the first time, this work brings together all segments of the luxury sector to analyse its major transformations. BlueLink is proud to contribute, championing the vision of its Chief Executive Officer, Zoran Jelkic: […]