At the initiative of the BlueLink Innovation Lab, an exclusive morning of discussions recently brought together customer relationship professionals around a topic at the heart of today’s transformation: artificial intelligence. On this occasion, Air France teams shared their experience and perspective on the opportunities AI offers to support the evolution of customer advisor roles and […]
BlueLink is continuing its international expansion with the opening of a new customer relations platform in Bogotá, Colombia. Established in partnership with ADM Value, this strategic operation strengthens the Group’s presence across the Americas and expands its multilingual offering for both North and Latin American markets. This new milestone complements BlueLink’s customer relations network in […]
From 15 to 17 September 2026, BlueLink took part in All4Customer One to One Meetings Europe, one of the leading events dedicated to customer experience, artificial intelligence, digital marketing and data, held at the Palais des Festivals et des Congrès in Cannes. Over the course of three days, BlueLink teams met with numerous business leaders […]
To be published on 27 May by Dunod, Luxe Renaissance is the new book by Éric Brione, co-written with Anaïs Duquesne. For the first time, this work brings together all segments of the luxury sector to analyse its major transformations. BlueLink is proud to contribute, championing the vision of its Chief Executive Officer, Zoran Jelkic: […]
On Wednesday 10 December, BlueLink partnered with the Trophées du luxe, organised by Le Journal du Luxe, a leading media outlet in the sector. For its second edition, this prestigious event celebrated innovation and excellence by honouring the most remarkable initiatives from key players in the luxury industry: iconic Maisons, experts and decision-makers. On this occasion, […]
For the sixth consecutive year, Transavia France and BlueLink are delighted to have been named “Customer Service of the Year 2026”! The airline has once again won this prestigious award in the “Passenger Collective Transport” category. Our teams, based in our business units in Prague and Mauritius, as well as in our partner centres in […]
On 19 November, Camille Comte, Deputy Director of Transformation & Innovation at BlueLink, spoke at the European Luxury Symposium to share her perspective on the limits and challenges of artificial intelligence in remote customer relations. This contribution was part of the first edition of this exclusive event, held at the Pavillon Presbourg and organised by […]
On 4 November 2025, BlueLink Prague received the most prestigious accolade in the Czech Republic’s business services sector at the ABSL Diamond Awards. Organised by the Association of Business Service Leaders, these awards celebrate the most innovative and impactful initiatives each year, with international recognition. For the second time, BlueLink Prague has been awarded a prize in […]
On 10 October 2025, during the “Semaine de la Relation Client en fête” organised by the AFRC, BlueLink once again demonstrated its talent for high-quality writing. The group won the Silver Trophy in the “Service Providers” category at the 3rd edition of the “Dictée de la Relation Client”, organised by Orthodidacte and the blog Sens du […]
BlueLink is now featured on Welcome to the Jungle, a leading platform for talents seeking committed and inspiring companies. This partnership is fully aligned with the group’s strategy to strengthen its employer brand and offer candidates a transparent and authentic experience. On Welcome to the Jungle, BlueLink reveals the behind-the-scenes of its daily life, its […]