On 15 October, at the Palais des Congrès in Paris, BlueLink took part in the Snowflake World Tour Paris 2026, the annual event dedicated to data and artificial intelligence organised by Snowflake, a cloud solutions provider. On this occasion, Florian Grumiller, Deputy Director of Operational Performance and Data at BlueLink, joined several digital transformation experts […]
On the occasion of the 4th edition of the customer relationship Dictation Competition, BlueLink once again demonstrated its excellence in written communication by winning the Gold Trophy in the Service Provider category. After securing back-to-back titles in 2023 and 2024, followed by a Silver Trophy in 2025, BlueLink has returned to the top spot, reaffirming […]
On 5 October 2026 in Paris, Air France and BlueLink were awarded second place in the Customer Experience category at the 2026 Customer Relations Awards, organised by the French Customer Relations Association (AFRC). This distinction recognises the most innovative initiatives capable of measurably enhancing customer experience quality, streamlining customer journeys and creating lasting value for […]
From 15 to 17 September 2026, BlueLink took part in All4Customer One to One Meetings Europe, one of the leading events dedicated to customer experience, artificial intelligence, digital marketing and data, held at the Palais des Festivals et des Congrès in Cannes. Over the course of three days, BlueLink teams met with numerous business leaders […]
Long committed to an ambitious corporate social responsibility (CSR) approach, BlueLink continues to structure and deploy its commitments across all of its activities worldwide. Its recent membership of the United Nations Global Compact, combined with the award of an EcoVadis Bronze Medal, marks a new milestone in its continuous improvement journey in support of its […]
TEMMOS, a hotel group specialising in mountain hospitality, has chosen BlueLink to support the development of its remote customer relations. Founded with the desire to offer a contemporary haven in the heart of the Alps, TEMMOS – a name that mirrors the word SOMMET (summit) – embodies a considerate, sustainable form of hospitality deeply rooted […]
On 16 March 2026, Air France once again distinguished itself by securing, for the eleventh consecutive year, first place in the Podium de la Relation Client® in the Transport category. A true benchmark within the industry, this annual ranking, based on a Kantar and BearingPoint survey, assesses the quality of interactions between companies and their […]